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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 112,275 reviews

Trusted Customer

7 years ago

Date of purchase: 12/09/2017

Most of the plants were in excellent condition when I received them. In particular the Echinea were very robust and vigorous. The lavender plug plants were also in very good condtion. The bedding...

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Shannon

Thompson & Morgan

7 years ago

Thank you for your review and your kind words. I am happy that you were pleased with the condition of most of your plants however am sorry that a few of the plugs were spoiled and died a while after. I have issued a voucher which I will send to you over email to use against your next order in light of this and hope that this is okay for you. ~ With kind regards, Shannon

Product reviews

Annette Bowes

7 years ago

Date of purchase: 12/09/2017

What Annette Bowes said about Thompson & Morgan:

A lot of the plants did not survive transportation and some plugs were empty.

Shannon

Thompson & Morgan

7 years ago

Thank you for your review. I am very sorry to learn that we did not deliver your plugs in the good state that you would expect to receive. I have passed this on and have refunded your order for you. I am confident that next time we would be able to provide a more satisfying service for you. ~ Kind regards, Shannon

Product reviews

Carole Wicklow

7 years ago

Date of purchase: 12/09/2017

What Carole Wicklow said about Thompson & Morgan:

Excellent service

Quick delivery.

Shannon

Thompson & Morgan

7 years ago

Thank you for your great review, I am pleased that we have provided a 5* service for you! ~ With regards, Shannon

Product reviews

Jennie Bissell

7 years ago

Date of purchase: 12/09/2017

What Jennie Bissell said about Thompson & Morgan:

plants shpuld be next day dekivery.5 days is unaccrptable with deaf abd dying plants. howevwr customer services dept very effiicient

Shannon

Thompson & Morgan

7 years ago

Thank you for you review. I am sorry to hear of your disappointment with the delivery times and your items. We do expect for delivery to take between 2 to 4 working days so I believe your item was stuck in the transit process, I am sorry. I would hope in future this can be avoided and items arrive within good time ~ With regards, Shannon

Product reviews

Georgina Whyke

Hereford

7 years ago

Date of purchase: 12/09/2017

What Georgina Whyke said about Thompson & Morgan:

Excellent Company

They provide an excellent service with excellent products too. I did receive one order where several of the plug plants were very poor and did not survive. However, I informed them of this and was...

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Shannon

Thompson & Morgan

7 years ago

Thank you for your lovely review Georgina! We appreciate your comments. I hope that you find something equally as nice to buy with your voucher! Kind regards, Shannon

Product reviews

Trusted Customer

7 years ago

Date of purchase: 12/09/2017

Great quality and service

I have bought several things from Thompson & Morgan and have not been disappointed. The quality of plants is brilliant and I particularly like the instructions that come with them which I refer to on...

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Simon

Thompson & Morgan

7 years ago

Thank you for your comprehensive reveiw, I'm glad to hear you have been happy with your orders

Product reviews

Trusted Customer

7 years ago

Date of purchase: 12/09/2017

Great quality

Great quality plants & timely delivery

Shannon

Thompson & Morgan

7 years ago

Thank you for your lovely comments on our service :) Kind regards, Shannon

Product reviews

Mark Cannell

Belper

7 years ago

Date of purchase: 12/09/2017

What Mark Cannell said about Thompson & Morgan:

Cost effective and reliably good stuff

Can't fault them really. Orders are delivered as promised and the stuff appears in good condition considering its been in the post.

Shannon

Thompson & Morgan

7 years ago

Thank you for your lovely review! We hope to be of service for you in the future :) ~ Regards, Shannon

Product reviews

Trusted Customer

7 years ago

Date of purchase: 12/09/2017

Very slow, staggered delivery -several items arrived late; also poor quality of clematis, looked on its' last legs on arrival

Shannon

Thompson & Morgan

7 years ago

Thank you for your review. I am sorry for your disappointment in regards to delivery times and we appreciate your feedback, I will be passing this on to our team for you.

With your Clematis I am sorry to learn that it did not arrive in the best of conditions, would it be possible to pass on some photos of these to our email at feefo@thompson-morgan.com so we can look into this further for you? Rest assured our large plants have a life time guarantee so we will be able to act accordingly. Kind regards ~ Shannon

Product reviews

Martin Fenn-Smith

7 years ago

Date of purchase: 12/09/2017

What Martin Fenn-Smith said about Thompson & Morgan:

Good

Shannon

Thompson & Morgan

7 years ago

Thank you for your kind review on our service. ~ Regards, Shannon

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Echinacea purpurea Lucky DipMore reviews of this product (22)View product websiteExcellent condition plants. Very good size and good colour.

Lucky Dip Winter Bedding MixMore reviews of this product (576)View product websiteSome were dead. I got roughly10/12 for each variety. All wall flowers withered and died shortly after potting on. Others continue to grow.

Lavender MunsteadMore reviews of this product (3)View product websiteLovely robust little plugs. Good colour and shape.

Lucky Dip Winter Bedding MixMore reviews of this product (576)View product websitenot satisfied with plants

Alstroemeria Butterfly HybridsMore reviews of this product (20)View product websiteLovely plants, growing on well.

Perennial Cottage Garden CollectionMore reviews of this product (83)View product websiteplants dying as took 5 days yo arrive. had no reolacrments available

Allium CollectionMore reviews of this product (42)View product websiteabsolutely fine bulbs....

Echinacea purpurea Lucky DipMore reviews of this product (22)View product websiteThey were received while I was on holiday. I had filled plant pots with compost ready for my kind neighbor to pot the plants up when they arrived. On returning from holiday I now have six healthy...Read all

Lucky Dip Winter Bedding MixMore reviews of this product (576)View product website70 of 72 plug plants are growing well and will be planted in containers this month.

Delosperma Hardy MixedMore reviews of this product (1)View product websiteGreat quality, well packaged & timely delivery

Echinacea purpurea Lucky DipMore reviews of this product (22)View product websiteBig plants. Well packaged and very clear instructions.

Delphinium Cobalt DreamsMore reviews of this product (9)View product websiteReceived these in great condition. I am seed try whilst I sort out the bed area for them.

Sedum and Succulent Lucky Dip CollectionMore reviews of this product (3)View product websiteReally tiny plants for the money

Bulb PlanterMore reviews of this product (124)View product websiteSharp for cutting through the soil but I thought I could adapt the size of the ring to suit the bulb but seem unable to.

Perennial Cottage Garden CollectionMore reviews of this product (83)View product websiteI am still waiting on this to arrive

Clematis Prince CharlesMore reviews of this product (7)View product websiteReally poor quality - dried out on arrival and looks dead already.Very disappointing

Allium CollectionMore reviews of this product (42)View product websiteGood selection of different varieties - but a few of the smaller ones were mouldy

Lucky Dip Winter Bedding MixMore reviews of this product (576)View product website

Delphinium Cobalt DreamsMore reviews of this product (9)View product websiteGood - too many questions to answer

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