How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews

http://www.theworks.co.uk

Rated

Excellent

Inspiring and empowering customers to read, learn, create and play

Service

4.5

1,726

169

160

2,124

ratings over the past year

Displaying all 267,840 reviews

Trusted Customer

11 years ago

Date of purchase: 08/09/2013

Product and price was good however, could of got here sooner. Thank you

See full customer review

Trusted Customer

11 years ago

Date of purchase: 09/09/2013

terrible delivery service good products but not efficient with delivery or communication...

The Works

11 years ago

Good Morning Thank you for your feedback. I do apologsie that your items were not delivered timely and also that you have not received our usual high level of customer service on this occasion. It is from customer feedback that we are able to review and improve our services to you. Regards The Works Customer Service

See full customer review

Trusted Customer

11 years ago

Date of purchase: 08/09/2013

Perfect

See full customer review

Trusted Customer

11 years ago

Date of purchase: 08/09/2013

It took two weeks for my order to get to me despite paying for a…

It took two weeks for my order to get to me despite paying for a quicker service. By the time everything had arrived, the birthday parties were over. Was very disappointed.

The Works

11 years ago

Good Morning Thank you for your feedback. I do apologise that your order took longer to arrive than expected. Occasionally delays do occur with our couriers and we apologise for this. Thank you once again for your feedback. It is from customer reviews that we are able to improve our service to you. The Works Customer Service

See full customer review

Trusted Customer

11 years ago

Date of purchase: 03/09/2013

Excellent service .Fast delivery

See full customer review

Trusted Customer

11 years ago

Date of purchase: 07/09/2013

excellent transaction good service

See full customer review

Trusted Customer

11 years ago

Date of purchase: 03/09/2013

Quick delivery

See full customer review

Trusted Customer

11 years ago

Date of purchase: 05/09/2013

All went very smoothly, as a childminder I ordered a large amount of books for…

All went very smoothly, as a childminder I ordered a large amount of books for the children I am caring for, they all arrived within 4 working days.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 03/09/2013

Very good quality products at good prices!

See full customer review

Trusted Customer

11 years ago

Date of purchase: 31/08/2013

The goods arrived but the outer packaging was very poor,I sent an email making comment…

The goods arrived but the outer packaging was very poor,I sent an email making comment about the corrugated outer and my suggestions to improve the way the end user opens it and questioned just how...

Read all

The Works

11 years ago

Good Morning I do apologise that your items were not in suitable packaging. From customer feedback, we are currently in the process of improving our packaging to improve our service to you. Regards The Works Customer Service

See full customer review

Not received a review invite?

About The Works

The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.

Read all

01213136050

Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom