Dear Mrs R,
Thank you so much for your feedback. I’m very glad to hear that you enjoyed your stay at the Hotel Inglaterra and that you found Tania exceptional – as always!
I’m sorry to hear that not all the guides met expectations. In Seville, we had Manolo and Sergio, who stepped in at the last minute for Lola, who was unfortunately taken ill.
We really appreciate your comments and will certainly take them into account when selecting guides for future tours.
With best wishes,
Emily Pontifex
Escorted Tours Manager