We know how important it is that our customers have confidence in our delivery service, particularly when organising tree gifts for special occasions, so we are incredibly sorry that you were disappointed. I believe our customer happiness team explained that the free and tracked shipping option you chose is an estimated service and cannot guarantee the nominated delivery date. We also provide a precise delivery service which does guarantee the delivery date.
Our beautiful packaging has been designed to be easily opened, so that if a tree gift arrives a little early, the tree may be removed, set outside into its natural environment and then re-parcelled before giving it to its recipient. This ensures the tree gift stays in tiptop condition.
Our team is committed to delivering a high-quality service and we'd love the opportunity to impress you sometime in the future. Thank you for your review.