The Organic Gardening Catalogue Reviews

This is a standardised, disingenuous and meaningless response from yet another name. A different person each time which is part of the problem. No ownership. Mgt. response only came after having my emails ignored left me with no option but to ‘threaten’ contact with Trading Standards. Not resolved as I had to send another email asking why remaining items hadn’t been delivered or were showing signs of doing so. I would give no stars if possible. It was finally admitted that there were issues with your technology and several staff training gaps. If my initial helpful feedback had been acknowledged and addressed and to the benefit of other customers, much of this could have been avoided. I’m a new customer with there being problems with 2 out of 3 orders. Once this order is finally complete I will close my account and unsubscribe from emails as the service I have received has been truly appalling and I have wasted a large amount of time which would have been better spent on gardening. Yours is clearly a company that does not understand the value or meaning of good customer service and the power of recommendation. It’s actions not empty words that impress so please do not waste my time further by replying on this feature.

This is an appalling company. As a new customer, I spent approx £200 on bulbs/plants and wasted time, effort and money. Stopped counting at over 30 emails sent and over an hour on phone trying to resolve the many problems that I didn’t cause. I requested a letter which acknowledged some of the problems. Have experienced delays, poor information, misinformation, poor delivery, poor quality plants/bulbs and now I have bulbs that either didn’t appear or flower and are not what I ordered. For example I have red, and yellow tulips which I didn’t order and so incorrectly labelled, in my pink/purple borders which has completely ruined the look. Just 1 example of many issues. This is a contravention of consumer legislation. So Organic Catalogue which isn’t organic so again misleading and potentially illegal, I am expecting a full refund so I can end this relationship and be compensated for the consequences of this dreadful experience. Please implement this refund within 7 days otherwise I will have no option but to take this further and highlight so other customers do not experience what I have. I have already had to threaten you with reporting to Trading Standards in order to get a proper response. I am expecting a prompt response and a full refund without any more delays.

I’m still waiting for Organic Catalogue to respond to my recent post re the most recent disappointments. If they don’t respond soon and issue a full refund then I will have no option but to take this further. They promise 100% satisfaction and I’m 100% dissatisfied. I’m a senior and this is the worst shopping experience ever. Clearly if it’s an order with a large number of items then they can’t cope. Also to harass a customer for payment when the error is their own is quite disgraceful.