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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

7 years ago

Not the Moorings I remember

The boat was in very poor shape. Not to the standard I ha e come to expect from the Moorings. Very very disappointed

Ian

The Moorings

7 years ago

Thank you for your feedback. We would very much like to get more details regarding your recent experience with The Moorings. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so that we can ensure this experience is not duplicated in the future.

Product reviews

Date of purchase: 05/10/2017

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TC

Trusted Customer

Oakville Ontario Canada

7 years ago

What Trusted Customer said about The Moorings:

Good customer relations and service through booking and at base.

Ian

The Moorings

7 years ago

Thank you for your feedback. It is great to hear that you enjoyed working with our staff, and we hope you enjoyed your vacation experience with us. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we may inquire further regarding the state of your boat.

Product reviews

Date of purchase: 17/08/2018

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Trusted Customer

7 years ago

We were very impressed with the customer service. Staff at the base were friendly and helpful. Thank you!

Ian

The Moorings

7 years ago

Thank you very much! We will be sure to pass along your compliments to the local base staff.

Product reviews

Date of purchase: 15/11/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

About average

We are former Moorings owners and have chartered with other companies in Europe so we use that as a basis for comparison. The service upon check in was average. There was great deal of commotion...

Ian

The Moorings

7 years ago

Thank you for your detailed reply, and for your patience upon check-in at the marina. We are undergoing the final stages of renovation to the docks and marina facilities, which we expect will facilitate a much easier stress-free arrival experience in the near future. We will pass on your feedback to the Operations team so that they are aware.

Product reviews

Date of purchase: 11/06/2018

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TC

Trusted Customer

Lindsborg, KS

7 years ago

What Trusted Customer said about The Moorings:

Mariner Inn, Tortola, less than satisfactory.

The boat as always was very well prepared. The only minus was that the anchor light did not function. This is the second time one of our charter boats has had this malfunction. Not a big deal but...

Ian

The Moorings

7 years ago

Thank you very much for your detailed reply. It is great to hear that your charter experience overall went well, and we will be sure to pass along your feedback regarding the hotel rooms at the Mariner Inn. While the Hotel is separately owned and operated, we understand that it plays an important role in the overall vacation experience and will do our best to ensure these issues are rectified in a timely manner.

Product reviews

Date of purchase: 05/03/2018

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Trusted Customer

7 years ago

Great Time, Great Attentiveness

The folks at the Abaco base were great. With the exception of some very minor things, the boat was perfect. Had a fantastic time on a beautiful new 40 foot catamaran. The check-out went very...

Ian

The Moorings

7 years ago

Thank you very much for your review. It is great to hear that all went smoothly and all had a great time. We look forward to welcoming you back someday soon!

Product reviews

Date of purchase: 01/11/2019

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Fantastic Organization - every step of the way

Absolutely very well organized every step of the way. It started from the pre-provisioning, to pick-up from the airport, to the charts and cruising guides, the very clean boat, everything was just...

Ian

The Moorings

7 years ago

Thank you for your kind review. We strive for excellence in service and in our products and it is always great to hear that expectations were matched. We hope to see you on charter with us again soon.

Product reviews

Date of purchase: 30/08/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Can’t wait to do it again.

Great facilities and friendly people. We had some delays getting our departure briefing and preordered provisions. But in all they have it down to a science.

Ian

The Moorings

7 years ago

Thank you very much for your feedback. We appreciate you choosing to sail with us and look forward to hosting you on the water again soon!

Product reviews

Date of purchase: 09/12/2018

0

TC

Trusted Customer

Gothenburg, NE USA

7 years ago

What Trusted Customer said about The Moorings:

Outstanding

You did everything well, from the time you picked us up at the airport to the time you dropped us off at the airport. Giving us the tour of the boat was very thorough and the Cat 45 is one great...

Ian

The Moorings

7 years ago

Thank you very much for your kind feedback. We are so glad to hear your vacation was a success and hope to host you on another trip again soon!

Product reviews

Date of purchase: 08/05/2018

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TC

Trusted Customer

Huntington NY

7 years ago

What Trusted Customer said about The Moorings:

Boat sailed well but a little beat up

Captains briefing inadequate...poor info Dodger torn and ripped... required repair on trip Unable to find anyone to check out boat on departure.. had to leave to catch ferry Wish they told us about...

Ian

The Moorings

7 years ago

Thank you very much for your review, we would like to discuss this with you further so that we may provide feedback to the team regarding the Captain's Briefing. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we can review this in more detail.

Product reviews

Date of purchase: 19/09/2018

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The Moorings Reviews

TortolaMore reviews of this product (401)View product website

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (41)View product websiteTerrible condition. Should. It be put out as an exclusive. Dirty, broken parts and stains on numerous cushions. Just sad that the Moorings let it happen. It’s not what I remember.

St LuciaMore reviews of this product (38)View product websiteOne of your better bases and strong local team. Dock crew did not respond to several VHF calls for direction when returning to base.

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product websiteSerious and potentially dangerous breakdowns. Lost all steering control as casting off from mooring ball in crowded harbor in Bequia. After avoiding several near misses in harbor able to anchor in...Read more

TortolaMore reviews of this product (401)View product website

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteFlat screen TV equipment was not functioning. And thx boat had not been filled with water before our arrival.

TortolaMore reviews of this product (401)View product websiteThe island is making a great recovery.

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (9)View product websiteNice boat, quick sailer but not very well maintained. The top batten fell out or the sail our third day out and landed on deck -- fortunately didn't hit anything or any one. The forward head...Read more

TortolaMore reviews of this product (401)View product websiteOur first night aboard the dock hands had us in a location that saw us sitting on the bottom overnight when the tide went out . Charlie's had excellent food! The Mariner in is substandard and...Read more

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (43)View product websiteThe anchor light did not work. Hoisting the main is always a chore due to catching the battens on the lazy jacks. Dousing is always a no brainer. We especially liked the electric heads and...Read more

AbacosMore reviews of this product (24)View product websiteVery easy cruising. Shallow waters in many places, requiring attentiveness simply because of the water's clarity! It was beautiful.

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (58)View product websiteNew boat, fantastic shape; all systems perfect. A few minor details were annoying. The head liners in both aft cabins continued to fall down!

TortolaMore reviews of this product (401)View product website

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (4)View product website

TortolaMore reviews of this product (401)View product websiteWalking to grocery was a bit of a challenge.

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteHad some roaches joining us on the cruise. Als it would be nice to control the stereo fron the cockpit, at least a shutoff or mute switch for the speakers.

TortolaMore reviews of this product (401)View product websiteTortola and the BVIs, once renovations are complete, is going to be better than ever.

Moorings 4500 - 4 Cabin CatamaranMore reviews of this product (35)View product websiteOne great boat and absolutely no stowaways. Great!

TortolaMore reviews of this product (401)View product websitePoor briefing Ripped dodger that required repair during trip Boat somewhat beat up but sailed well

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (22)View product websiteComfortable boat Sailed well Somewhat beat up Great swim platform ladder Required dodger repair

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