En la base de Marsh Harbour dimos feedback de lo siguiente:
Los dos baños de babor tuvieron back flows (lo que generó una muy mala experiencia de vida a bordo!!)
Aparte de lo anterior, la...
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Celi
The Moorings
7 years ago
Hola Sr. Ugarte, Apreciamos sus comentarios, puedo asegurarle que esto no es nuestro estándares de The Moorings y si usted no lo ha hecho por favor póngase en contacto con nuestro equipo de Customer Care a customer.care@thlmarine.com y hacerles saber lo que experimentó para que podamos estar seguros de que esto no suceda en el futuro. Esperamos que nos dé otra oportunidad en el futuro. Esperamos verlo pronto en su próximo alquiler de yate con The Moorings.
The service was great, top notch. However the boat was not prepared for departure. Cleaning supplies were left on deck, like they were forgotten about. And we had to request many items: cooler,...
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Ian
The Moorings
7 years ago
Thank you for your detailed reply. If you made a call to the chase team then your boat's issues were documented, however we will pass along your feedback to the operations team to ensure these issues are avoided in the future. We hope to show you and yours a true 5-star charter experience someday soon!
I've chartered multiple times with Moorings and others. This trip was exactly as I was hoping for. The boat was in perfect condition (as perfect as any boat can be anyway). While any cat doesn't sail...
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Ian
The Moorings
7 years ago
Thank you very much for your feedback. We will be sure to pass along your kind words to the base staff on-site!
Staff was the best I have worked with in 25 years of yacht rental. Only group that really did want was needed to get us underway on schedule. When we noted something the had it resolved usually in...
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Ian
The Moorings
7 years ago
Thank you for your feedback! Always fun to hear about great experiences. We will be sure to congratulate the local team on a job well done.
Product reviews
Date of purchase: 20/08/2018
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TC
Trusted Customer
7 years ago
What Trusted Customer said about The Moorings:
The service was good, and everything was provided as expected. Our only problem on the trip was that the pump in our head stopped working. We had to change our expected schedule and lost a day...
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Ian
The Moorings
7 years ago
Thank you for your review, it is regrettable to hear of the issue you had with the boat but we hope that it was repaired satisfactorily and in good time. If you have any questions or concerns please reach out to us directly at customer.care@thlmarine.com
Yes, would definitely repeat, but then this trip was a repeat experience
Ian
The Moorings
7 years ago
Thank you very much for your review. We look forward to your repeat, repeat experience in the future!
Product reviews
Date of purchase: 04/02/2018
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TC
Trusted Customer
7 years ago
What Trusted Customer said about The Moorings:
They are just very good at what they do. The counter staff, the men who operate the boats and docks as superior at their jobs. I have been coming to Moorings bases for twenty five years now. You...
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Ian
The Moorings
7 years ago
Thank you very much for your kind review. We will be sure to pass along your compliments to the local staff. Always fun to hear of a job well done!
The boat was perfect for our needs and the staff was friendly, courteous and attentive to our requests, especially in Grenada where we spent two nights on their dock.
Ian
The Moorings
7 years ago
Thank you for the kind review! We will pass along your feedback to the local staff who I'm sure will be thrilled to hear it. We hope to host you on another charter vacation someday soon.
Product reviews
Date of purchase: 05/07/2018
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TC
Trusted Customer
7 years ago
What Trusted Customer said about The Moorings:
Great service. The boat performed well and as expected. Kudos to the staff at Tortola base.
Ian
The Moorings
7 years ago
Thank you very much! We will pass along your complements to the Tortola staff. They will greatly appreciate the feedback.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.