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The Insurance Emporium Reviews

Displaying all 6,919 reviews

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Very helpful in explaining the benefits of the policy & making sure I got the cover required

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Poor customer service!

As my dog is only 2 I am not an expert in pet insurance and as there is 4 different types of cover I wanted further advise. I obtained my quotes from compare the market and called the Emporium team...

Becki

The Insurance Emporium

8 years ago

Thank you for your feedback.

I am sorry you feel as though you have not received the highest standard of service we always aim to provide. I can assure this will be dealt with within our strict training guides. I have asked a senior to contact you today to go through your queries and any action taken to deal with your concerns.

Kindest Regards

Michelle Corner

Customer Contact Team Leader

Trusted Customer

8 years ago

The concerning this is you say you try and offer a high standard service but i spoke to two members of staff and recieving shocking information and appalling service.

Trusted Customer

8 years ago

Quick & simple

Trusted Customer

8 years ago

It was very easy to take the policy out but when I have sent an email to cancel within the 14 day cooling off period, I have had NO reply.

Trusted Customer

8 years ago

I would use them for everything if I could

So quick and easy!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Well done

They were very helpful and very efficient

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Very helpful and depending on the quote next year would stay.

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Not sure if they have any staff ??? !!!!

Impossible to get through on the phone Tried several times but couldn’t get anyone to answer Tried to apply online via compare the market.com to be met with site down for maintenance Eventually...

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Could do better!

The Insurance Emporium had the best price for our pet insurance. But they offer no online access to manage your documents and they are slow replying to emails. 3 stars - could do better!

Trusted Customer

8 years ago

Because when I applied on line I requested a DD date that suited me , This wasn't done & all I've had since joining all I've done is ring & change the date & each time it isn't done ! Very...

Becki

The Insurance Emporium

8 years ago

Thank you for your feedback.

I have asked a senior to contact you regarding your comments. I am sorry you feel when you applied for insurance the payment collection date was not suitable. Paul will however be able to help you.

Kindest Regards

Michelle Corner

Customer Contact Team leader

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