What Trusted Customer said about The Insurance Emporium:
Friendly and efficient service
Took care of my requirements without fuss
Jordan
The Insurance Emporium
7 years ago
That's what we like to hear! Thanks for the 5 star rating and great feedback.
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
Very easy website, great to get a separate policy per pet. Also very informative . Very competitive prices.
Jordan
The Insurance Emporium
7 years ago
Thank you for the excellent feedback and 5 star review!
We hope you enjoy your customer journey with us!
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
When I brought my wedding dress I was given a form for free insurance and told to fill it in send it off and I would receive my documents I then get an email which tells me I have to register to get...
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Jordan
The Insurance Emporium
7 years ago
Thank you for your feedback and review. We're truly sorry to learn you feel this way.
We can see that your date of birth has defaulted on the policy when we've input your details from the leaflet you sent us. The date of birth is then required to log into the 'My Emporium' section of the website. As your date of birth had defaulted it didn't recognise your details when attempting to log in.
We will be investigating this further to prevent such service happening again. We appreciate that this doesn't alter the service you've already received and we apologise unreservedly.
Your date of birth has been updated should you need to access your details in future.
Kind regards
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
Simple set up and at an affordable price.
Jordan
The Insurance Emporium
7 years ago
Thank you for the excellent review, we're pleased to see you're happy with our simplistic application process!
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Trusted Customer
West Sussex
7 years ago
What Trusted Customer said about The Insurance Emporium:
Yes I would recommend them and have already. It was a speedy transaction and straight forward. My only criticism is that the person I spoke to did not know what the excess was on the vet fees. I...
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Jordan
The Insurance Emporium
7 years ago
Thank you for the great review and feedback! The excess is dependent on a number of factors such as the age and breed of the pet plus a number of other things, as such, this can vary between policies which is why we'd need to take some details to establish the appropriate excess - we wouldn't want to get it wrong :-)
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
Easy to complete application and clear wordings of policy.
Jordan
The Insurance Emporium
7 years ago
Thank you for the brilliant review, we really appreciate it!
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
Easy to set up!
I have only just set up this insurance but it was easy to do and clear to understand.
Jordan
The Insurance Emporium
7 years ago
Thanks for the great review, congratulations and we hope you enjoy your special day! We'd love to know what could have gone better to push to a 5 star experience; please feel free to email feedback@emporium.co.uk with any hints or tips!
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
They explained everything very well and went through it all to make sure we understood everything
Jordan
The Insurance Emporium
7 years ago
Thank you for purchasing Wedding Insurance! CONGRATULATIONS we hope you enjoy your very special day! Thanks for the brill review.
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Trusted Customer
Latchingdon
7 years ago
What Trusted Customer said about The Insurance Emporium:
no issues taking out policies so on the whole very happy
My only area of improvement was the absence of a confirmation that we had requested a policy
Jordan
The Insurance Emporium
7 years ago
Thank you for your feedback, we're sorry that you haven't been able to confirm receipt of our confirmation email. We always send a confirmation email when a policyholder purchases a policy. This is followed by the policy documents within 48 hours.
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Trusted Customer
7 years ago
Easy to do online and quick reply.
I arranged my pet's insurance on line, but I received excellent help when I phoned to ask a few questions.
Jordan
The Insurance Emporium
7 years ago
Thank you for the excellent feedback, we always aim to provide the best service possible whether you visit our website or give our friendly team a call!
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.