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The Insurance Emporium Reviews

Rated
Exceptional
Service
4.8
/5

5

4

3

2

1

632

107

11

3

13

766

ratings over the past year

Displaying all 6,373 reviews
MB
MR A BECHERSTON
7 years ago
Date of purchase: 29/05/2018
What MR A BECHERSTON said about The Insurance Emporium:
I feel people are cashcows for insurance companies these days!
I think an insurance company should not be able to raise their premiums by a certain amount annually. I insured my Bulldog for just under £19 a month for the gold life cover in December 17. And...

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Tom
The Insurance Emporium
7 years ago
Thank you for your feedback.

We have to regularly review our policies to ensure we are receiving sufficient premium to cover the increasing claims experienced; increases in premiums are usually applied as a result of an increasing claims loss ratio. An increasing claims loss ratio can be caused by a number of factors such as age, breed and area of the country in which the pet resides. However other factors can influence a decision to increase rates. The data used in order to calculate the premiums are commercially sensitive. We must stress that all policyholders with the same criteria would be quoted the same.

Please don't hesitate to contact us if you have any further queries.

Best wishes
MB
MR A BECHERSTON
7 years ago
It would be nice for customers to be provided clear and transparent statistics which drive your figures up so high. I asked for these which should be public information but it was not available. Both my bulldogs are puppies at 8 weeks and none have had any conditions and are in great health. No claims have been made. Also I think factors such as where the pup came from and what measures are in place to ensure the good breeding of the pup for health reasons should be taken into consideration. It just seems that insures are happy to just take the negative issues to consideration in order to raise premiums. However that said I am with you and to date I have had no issues with you so please do not take this as a fully negative review. I’m just highlighting to new customers how likely you are to raise primiums not by just a little but by over 100% in a couple of months... I was shocked to say the least. It’s nothing to do with area as my friend at the other end of the country has also tried for insurance and got the same quote as me. But thank you for your response, however it would be benificial if those statistics you base your increases on could be made public.
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Tom
The Insurance Emporium
7 years ago
Thank you for your response.

We appreciate you would like our criteria to be made public but, as before, it is commercially sensitive; you will find this across the insurance industry.

Unfortunately we cannot account for good or bad breeding as we look at overall factors when calculating a premium, not personally specific criteria; again this is common throughout the insurance industry.

If you have any further questions, our Customer Contact Department are happy to help.

Best wishes
MB
MR A BECHERSTON
7 years ago
Thank you for your feed back Tom. It’s the same feed back I got which made me make this post to show people that the premiums look attractive but will shoot up quickly. I stand by my review as it is factually correct and again I don’t see how figures of claims of specific breeds can be sensitive. Your not giving out the names of the pets just the figures which would be open to inspection. However again thank you for confirming my review there is no need for a reply to this now I’m content with my rating. Thank you for your time.
MR
MRS M RODGER
7 years ago
Date of purchase: 27/12/2017
What MRS M RODGER said about The Insurance Emporium:
Easy to use website great quotes best value on the market by far
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Tom
The Insurance Emporium
7 years ago
Thank you for your feedback.

It is wonderful to hear your appreciation.

Welcome to The Insurance Emporium!
MS
MR K SAUNDERS
7 years ago
Date of purchase: 28/05/2018
What MR K SAUNDERS said about The Insurance Emporium:
yes
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Tom
The Insurance Emporium
7 years ago
Thank you for your feedback.

Welcome to The Insurance Emporium!
MD
MRS J DAVIES
Poole
7 years ago
Date of purchase: 28/05/2018
What MRS J DAVIES said about The Insurance Emporium:
Easy to get a quotation, competitive price and prompt policy documents - thank you. I just hope that in the event of a claim that the service will be as good, but only time will tell.
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Tom
The Insurance Emporium
7 years ago
Trusted Customer
7 years ago
Date of purchase: 28/05/2018
Good service, good price
I was looking for a better deal for insurance for my three cats; Emporium’s offer saved me about £25 a month! I had to ring, as the website didn’t work for me, and was able to complete the deal...

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Tom
The Insurance Emporium
7 years ago
MC
MISS LINDA COOMBES
cornwall
7 years ago
Date of purchase: 28/05/2018
What MISS LINDA COOMBES said about The Insurance Emporium:
clear and reasonable service giving peace of mind
everything clear and reasonable prices,only complaint is that premiums may not stay the same year on year...if no claims are made it should stay the same so the elderly have peace of mind and can...

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Tom
The Insurance Emporium
7 years ago
Trusted Customer
7 years ago
Date of purchase: 28/05/2018
Great price and great service
Great service on the phone. Made buying my pet insurance very easy. Really good price and discount given for multiple pets.
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Tom
The Insurance Emporium
7 years ago
Trusted Customer
7 years ago
Date of purchase: 27/05/2018
Happy
Very quick and easy
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Tom
The Insurance Emporium
7 years ago
Trusted Customer
7 years ago
Date of purchase: 27/05/2018
Cheap, covers everything I wanted it to with less excess than other brokers very happy customer
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Tom
The Insurance Emporium
7 years ago
MJ
MISS WENDY JOHNSON
7 years ago
Date of purchase: 25/05/2018
What MISS WENDY JOHNSON said about The Insurance Emporium:
Really happy
So easy to use online , very good price , I was told about insurance Emporium from a friend, so read into it , I would highly recommend to anyone.
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Tom
The Insurance Emporium
7 years ago
About The Insurance Emporium
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
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PO Box 771, Ground Floor, St Helier, Jersey, JE4 0RX, Jersey
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About The Insurance Emporium
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.