What Trusted Customer said about The Insurance Emporium:
Very helpful and obliging
Jordan
The Insurance Emporium
7 years ago
Welcome aboard!
We thank you for the great review and feedback. We look forward to sharing adventures with you.
The Insurance Emporium
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
Great price
Jordan
The Insurance Emporium
7 years ago
Thank you for your 5 star rating!
Glad to see the price met with your approval!
The Insurance Emporium
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Trusted Customer
7 years ago
Very competitive and super service when things go wrong
Very easy and straightforward to set up a policy online. By far the most competent price for the cover you get. My sisters horse has recently had a very nasty field accident requiring a hospital stay...
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Jordan
The Insurance Emporium
7 years ago
Thank you for the fantastic review!
We're delighted to hear that we've been here for you and your sister when needed!
The Insurance Emporium
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
different prices over the phone compared to website, having to ring up to get the extra policy discount applied, told different things from two people regarding the terms of the discounts, cannot get...
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Jordan
The Insurance Emporium
7 years ago
Thank you for your review and feedback. We're sorry to learn of the difficulties you've experienced so early on in your journey with us. Our premiums should be and normally are consistent withe each other irrespective of whether you get the quote online or over the phone. We'd appreciate any feedback by email - feedback@emporium.co.uk. Our systems are designed to recognise multiple policies and in this event normally add the mult-pet discount automatically. We're sorry to see that this didn't happen but we're glad to see that Peter in our Customer Contact Department sorted this for you yesterday. In regards to viewing the documents we're really unsure as to why you aren't able to view them on your computer, we understand you reported a similar issue on your other policy. Our records confirm these are being downloaded without issue, we can view them on our computers without issue too. We've printed some hard copies and popped them in the post. Please take this response as acknowledgment of your emails regarding the above document issue. We can see these were received less than 24 hours ago - we aim to respond to emails within 48 hours. Apologies that we haven't answered quicker on this occasion. We're confident that we can deliver a 5 star service should you need to make a claim. Kind regards The Insurance Emporium
Jordan
The Insurance Emporium
7 years ago
Thank you for taking the time to correspond with us today, we're pleased to see that we've got to the bottom of the issue with viewing documents. Kind regards The Insurance Emporium
TC
Trusted Customer
7 years ago
Jordan posted my policies first class while the problem was being investigated. The difficulty i had viewing my policy documents was caused by the browser i was using. Jordan and his team were very professional in getting to the bottom of the problem. Thank you
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Trusted Customer
gloucester
7 years ago
What Trusted Customer said about The Insurance Emporium:
very slick n easy web page
Jordan
The Insurance Emporium
7 years ago
Thanks for the fab feedback!
We love reading reviews like this, it shows our I.T. Wizards did a grand job when making our website from scratch :-)
We look forward to sharing your adventures with you.
The Insurance Emporium
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
Fair premium for the cover provided
Uncomplicated. Easy to use website. Cover explained in simple terms. Fair price for the cover, unlike some of the extortionate prices we were quoted.
Jordan
The Insurance Emporium
7 years ago
What more could we ask for from a review? Thank you for taking the time to leave this brill feedback!
The Insurance Emporium
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
Good value and helpful friendly staff
Good value insurance and helpful staff. I have 3 of my cats insured through this company.
Jordan
The Insurance Emporium
7 years ago
Thank you for the 5 star review!
We're pleased to see we're here for you and 3 furry friends!
The Insurance Emporium
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Trusted Customer
7 years ago
Excellent help on telephone when website was very slow
Jordan
The Insurance Emporium
7 years ago
Thank you for your great feedback and 5 stars!
We're pleased to see our lovely team were on hand to help when our website was having an off day! We've passed on your web based feedback to the I.T. Wizards!
The Insurance Emporium
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Trusted Customer
Essex
7 years ago
What Trusted Customer said about The Insurance Emporium:
Very helpful and friendly
Very helpful and friendly
Jordan
The Insurance Emporium
7 years ago
Good morning, thank you for your 5 stare review!
We're delighted to see that you're happy with our service :-)
The Insurance Emporium
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Trusted Customer
7 years ago
What Trusted Customer said about The Insurance Emporium:
Fast reliable service
Jordan
The Insurance Emporium
7 years ago
Thank you for your brilliant 5 stars!
Welcome aboard!
The Insurance Emporium
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.