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The Insurance Emporium Reviews

Displaying all 6,921 reviews

Trusted Customer

Feefo Verified

1 year ago

Excellent

The young man my wife and I spoke to couldn’t have been more patient and helpful

Joe

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Joe The Insurance Emporium

MRS L ISAAC

Feefo Verified

Chichester

1 year ago

What MRS L ISAAC said about The Insurance Emporium:

Nellie & Milo feeling happy that I have the right cover for you both

I telephoned customer service and spoke to a lovely lady I believe was Beth, I apologise if I have your name wrong. She was patient, informative and very friendly, she answered my concerns regarding...

Kirsty

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. We have passed on your kind feedback to Beth's manager. Kind regards, Kirsty The Insurance Emporium

MR CHRISTO HOLDEN

Feefo Verified

Saxmundham

1 year ago

What MR CHRISTO HOLDEN said about The Insurance Emporium:

I've used your insurance before on a pet and you were very good with that

Staff very helpful and great insurance

Simon

The Insurance Emporium

1 year ago

Good afternoon, Thank you for leaving a review, we are pleased to be of assistance. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Poor experience

Tried to charge me more than what I was quoted and confirmed on their own site. They denied there was an error until I showed the screenshot proving them wrong then no apology received for their...

Kirsty

The Insurance Emporium

1 year ago

Good morning, We are sorry to hear of your comments. The promotional code entered when purchasing your policy unfortunately failed when the application was completed due to a glitch. This meant the policy premium reverted back to what it would have been prior to a discount. We sincerely apologise for the technical error, and that we did not provide you with an apology. We have provided feedback to the relevant department and we can see the discount has now been applied to your policy. Kind regards, Kirsty The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for leaving a review, we are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for leaving a review, we are pleased to be of assistance. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Bike insurance

Good price. Good service and didn't pry into things that weren't relevant

Simon

The Insurance Emporium

1 year ago

Good afternoon, Thank you for leaving a review, we are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Wonderful customer service

Very helpful customer service staff. I found the website a bit confusing but their staff were very good at steering me through it.

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for leaving a review, we are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Good experience buying the policy, difficult from the documents now too see the policy details ie what value vet insurance etc

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for your review. The details of your policy cover are outlined in the policy document under ‘Your Policy Cover and Optional Benefits’ on page 6. Each section explains the terms, exclusions, and any limitations associated with the cover. With regard to vet fees, this is listed as an optional benefit and was not selected during your online application. As a result, it is not included in your current cover. If you’d like to review or make changes to your policy, our Customer Contact Team would be happy to help. Please give them a call on 03300 244 007. Kind regards, Simon, The Insurance Emporium

MRS TINA CAMPBELL

Feefo Verified

Kilmarnock

1 year ago

What MRS TINA CAMPBELL said about The Insurance Emporium:

Static caravan insurance

The ladies i spoke to on the phone were very friendly and helpful

Kirsty

The Insurance Emporium

1 year ago

Good afternoon, Thank you for leaving a review, we are pleased you are happy with the service. Kind regards, Kirsty The Insurance Emporium

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