Hello!
Welcome aboard, thanks for the 5 stars!
The Insurance Emporium
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Trusted Customer
Feefo Verified
Bourton on the Water
6 years ago
What Trusted Customer said about The Insurance Emporium:
Very easy
Very easy and efficient. Policy details came quickly as promised
Jordan
The Insurance Emporium
6 years ago
Welcome aboard!
Thank you for your fantastic review!
The Insurance Emporium
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Trusted Customer
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Welling
6 years ago
What Trusted Customer said about The Insurance Emporium:
Vague conditions ensure difficult claims
I have asked via both the contact form and telephone, for a definition of the security devices mentioned in the policy literature. I have yet to receive an explanation! So, if I don't know what is...
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Jordan
The Insurance Emporium
6 years ago
Good afternoon, thank you for your feedback. We're sorry to learn you feel this way. We can see you called our offices on 4th February 2020 with the same query. Our Advisor confirmed based on your sum insured we would require 'lockable doors and windows' at the premises where your equipment is kept. The locations you can keep your equipment include a house, apartment or photographic studio. This must be be brick, concrete or a stone private house of standard construction with a slate, tiled or multilayered roof• a self-contained apartment within the above • brick, concrete or stone building of standard construction with a slate, tiled or multi-layered roof within which composed photographs are taken and/or print or photographic film is developed
We just ask that the location has 'security measures' in place. These would include locks on doors and windows. It used to be common practice with policies of this type within the industry to adhere to certain standards such as British Standard 3621 locks, however, here at The Insurance Emporium we only ask that you have the security measures in place such as lockable doors and windows. Doors and windows must be locked at the time of the incident (unless the window doesn't open). We don't have any set standard of lock etc to adhere to. It was our aim to make the security requirements as easy as possible to adhere to rather than be ambiguous. Hope this helps. Kind regards The Insurance Emporium
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Trusted Customer
6 years ago
Thanks for your written reply. I'm sure you will agree that unless it's written down, it does not apply. So, when your representative spoke to me on the 04/02, they assured me that they would email me with the entire definition. They did not and had it not been for your reply here, I would have cancelled the policy this evening. Might I suggest that to avoid any future issues, this information should be included in your documentation.
Jordan
The Insurance Emporium
6 years ago
You're very welcome. We will pass on your suggestions/feedback to the relevant department. Thank you also for increasing your star rating :-)
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Trusted Customer
Feefo Verified
6 years ago
Right price and covers what I wanted best price too
Ticked the relevant boxes for me and easy to set up.
Jordan
The Insurance Emporium
6 years ago
Good morning, thank you for your 5 star feedback!
It really is a pleasure to welcome you aboard!
The Insurance Emporium
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Trusted Customer
Feefo Verified
Bradford
6 years ago
What Trusted Customer said about The Insurance Emporium:
Friendly staff
Easy to speak to and very knowledgeable
Jordan
The Insurance Emporium
6 years ago
Good afternoon!
Thank you for your 5 star review, welcome aboard!
The Insurance Emporium
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Trusted Customer
Feefo Verified
6 years ago
Changed date of start .
I changed the date of start to suit my preference and money and you tried to charge me for lose off dates . You tried to force me to continue with the old policy which ran out on the 1feb. Which I...
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Jordan
The Insurance Emporium
6 years ago
Good morning,
Thank you for review, we're a little confused as to what's gone on here. It looks like your old policy was up for automatic renewal and a premium collection was attempted. The policy hadn't been cancelled at the time. Apologies for any inconvenience. The policy is now cancelled and your new one is up and running.
If there's any further information you wish to provide please let us know.
Kind regards
The Insurance Emporium
Trusted Customer
6 years ago
Thank you for replying and cleaning up this problem. These things do happen.
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Trusted Customer
Feefo Verified
6 years ago
Easy to understand and good range of prices
Jordan
The Insurance Emporium
6 years ago
Thank you for your positive review and feedback, we're confident we can deliver a 5 star service should you need to use the product in future :-)
The Insurance Emporium
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about The Insurance Emporium:
Would definitely recommend
No messing prompt service. Easy to set up and know what your getting. Would recommend
Jordan
The Insurance Emporium
6 years ago
Thank you for the fab feedback!
The Insurance Emporium
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Trusted Customer
Feefo Verified
6 years ago
Excellent web site
the web site is easy to negotiate and I was able to sort out my pet insurance in no time. My biggest mistake was to opt for paperless documents. on downloading I started to print out only to find...
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Jordan
The Insurance Emporium
6 years ago
Good morning,
Thank you for your positive feedback, we're pleased to see you loved our website. We're sorry if the printing of your documents posed an inconvenience - would you like some printing and posting out?
Kind regards
The Insurance Emporium
Trusted Customer
6 years ago
Thank you for the offer but I did print it out myself
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about The Insurance Emporium:
As I have only just took out pet insurance with them I cant really comment other than the documents came very quickly
Jordan
The Insurance Emporium
6 years ago
Hello!
Thanks for your positive review and feedback! We're confident we can provide a 5 star service should you need to use us in future.
Kind regards
The Insurance Emporium
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.