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The Insurance Emporium Reviews

Displaying all 6,932 reviews

Trusted Customer

Feefo Verified

6 years ago

Good customer service over the phone equally easy to use online purchase.

Pet policy had good choice of requirements and payment levels. Easy to use online service. I have dealt with them before with good customer service which is why I renewed a policy with them this...

Jordan

The Insurance Emporium

6 years ago

Welcome aboard! Thank you for your 5 star feedback! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about The Insurance Emporium:

Only just insured our wedding hopefully we won’t need any more but it is better to be safe than sorry.

Jordan

The Insurance Emporium

6 years ago

Good afternoon, Thank you for your 5 stars. We wish you all the best for your big day! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about The Insurance Emporium:

Excellent all round service

I found it all to be very simple to follow and good value

Jordan

The Insurance Emporium

6 years ago

Good morning, Thank you for your review and feedback! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

Good online service.

Good online service. All information available on website and good documentation. Very easy to use and helpful website.

Jordan

The Insurance Emporium

6 years ago

Welcome aboard! Thank you for your 5 star feedback, it's great to see you're happy with the ease of our website! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

Very good service but not happy that if I had wanted to pay monthly the instalments totalled a lot more than the annual premium.

Jordan

The Insurance Emporium

6 years ago

Good afternoon, Sorry to hear this, however, we just want to clear the air regards the premium and cover... Yes, the overall premium charged on a monthly policy is higher than an annual premium, however these monthly policies provide a higher benefit over the year. In simple terms the premium reflects the cover offered. Kind regards The Insurance Emporium

Trusted Customer

6 years ago

Following on from your reply above, I am bemused as to why I was not told these details. I have paid for the annual policy now and will revisit the issue next year. Many thanks, Sue Levitas

Jordan

The Insurance Emporium

6 years ago

We apologise that this wasn't explained to you. If you'd like to discuss switching to a monthly premium please call our offices on 03300 244 007. Kind regards

Trusted Customer

Feefo Verified

6 years ago

Very easy to deal with, no problems thank you

Jordan

The Insurance Emporium

6 years ago

Good afternoon, thank you for the 5 star feedback, we really appreciate it. The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about The Insurance Emporium:

Very helpful and competitive prices

Jordan

The Insurance Emporium

6 years ago

Thank you! Welcome aboard! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

Quick and easy

Jordan

The Insurance Emporium

6 years ago

Thank you for your 5 star feedback! Kind regards The Insurance Emporium

Trusted Customer

Feefo Verified

Hornsea

6 years ago

What Trusted Customer said about The Insurance Emporium:

Off To A Bad Start

The young lady that I spoke to initially seemed reluctant to deal with me over the telephone presumably because of the time involved. However when she realised that I might take my money elsewhere if...

Jordan

The Insurance Emporium

6 years ago

Hello, Thank you for taking the time to share your experience with us. We're sorry if we appeared unwilling to help - this is completely the opposite of how we wish to be! We can set policies up over the phone no problem. We'll pass on feedback to the relevant department to make sure we aren't like this again. The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about The Insurance Emporium:

good be slightly better to be perfect

the team mainly Jonathon kilganon was very helpful and went beyond normal service to put my mind at rest the 1 downfall is lack of communication once you have paid for your policy that nothing is...

Jordan

The Insurance Emporium

6 years ago

Good afternoon, Thank you for your feedback, we're pleased to hear Jonathan provided a great service! Apologies if it wasn't clear as to when the first payment would be collected. We try to make it clear that the first payment will be collected in up to 10 working days, the insurance is in place from inception. Any further queries please get in touch! The Insurance Emporium

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