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The Insurance Emporium Reviews

Displaying all 6,919 reviews

Trusted Customer

Feefo Verified

11 months ago

Very helpful. The phone was answered which is unusual nowadays.

Joe

The Insurance Emporium

11 months ago

Good morning, Thank you for your review, we are glad you are happy with the service. Kind regards, Joe The Insurance Emporium

Trusted Customer

Feefo Verified

11 months ago

Straightforward

All straightforward and easy to process online

Simon

The Insurance Emporium

11 months ago

Good afternoon, Thank you for taking the time to leave a review, we are pleased to be of service. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

11 months ago

Direct debit

Booked pet insurance online But i did call help line for advice and they was helpful ! Just a shame I couldnt change my direct debate date to suit me As I've done this with previous pet insurance...

Simon

The Insurance Emporium

11 months ago

Good morning, Thank you for taking the time to share your review. The direct debit date is set to match the policy inception date. We’re pleased to hear you were happy with the service overall. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

11 months ago

Exemplary Service

Received excellent service following the death of our pet dog Jake. All claims were settled in a timely manner. Have just insured the newest member of our family through The Insurance Emporium due...

Joe

The Insurance Emporium

11 months ago

Good morning, Please accept our sincere condolences for your loss. We are glad we could help and that you were satisfied with the service. Kind regards, Joe The Insurance Emporium

Trusted Customer

Feefo Verified

11 months ago

It’s good

Joe

The Insurance Emporium

11 months ago

Good morning, Thank you for your review, we are pleased you have joined us. Kind regards, Joe The Insurance Emporium

MRS JILL PERKINS

Feefo Verified

GBR

11 months ago

What MRS JILL PERKINS said about The Insurance Emporium:

Great service

Helpful, easy to use. Great service.

Kirsty

The Insurance Emporium

11 months ago

Good afternoon, Thank you for your review, we are pleased you have joined us. Kind regards, Kirsty The Insurance Emporium

MR ROY SLOAN

Feefo Verified

11 months ago

What MR ROY SLOAN said about The Insurance Emporium:

Very easy and straightforward.

Joe

The Insurance Emporium

11 months ago

Good afternoon, Thank you for taking the time to leave a review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium

MR N RADCLIFFE

Feefo Verified

GBR

11 months ago

What MR N RADCLIFFE said about The Insurance Emporium:

Simple & competitive!

Wonderfully simple process and very happy with the competitive pricing!

Joe

The Insurance Emporium

11 months ago

Good afternoon, Thank you for taking the time to leave a review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium

Trusted Customer

Feefo Verified

11 months ago

Document issue

So far all I can say is after taking out the policy and registering with them, despite making more than 1 contact with Emporium I haven't got access to my actual policy and documentation!!

Joe

The Insurance Emporium

11 months ago

Good morning, We’re sorry to hear you’ve not yet received your policy documents. We’ve asked our Customer Experience Department to send a copy to the email address we hold for you; these were sent a moment ago so please check your junk or spam folder if they are not in the Inbox of your email. With the portal, please note when you first go onto the page the Registration screen is presented; to log in you will need to click the button at the bottom. We understand our Customer Contact Department have contacted you yesterday to look to resolve the issue. Kind regards, Joe The Insurance Emporium

Trusted Customer

Feefo Verified

11 months ago

Happy friendly staff

Excellent service from Gemma really went out of her way to help me.our static was not on file, she asked her manager re this and called me back.Faye was brilliant also explained cover in...

Simon

The Insurance Emporium

11 months ago

Good morning, Thank you for taking the time to leave a review. We’re delighted to hear that Gemma and Faye provided excellent service and went above and beyond to help you. We’ll be sure to pass on your kind words to them. Kind regards, Simon The Insurance Emporium

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