Good afternoon,
We are sorry to hear of the difficulties you have experienced with our website. We always look for ways to improve and appreciate the feedback you have provided; we have passed this to the relevant department to review.
We are here to assist you and if you require any additional information with regards to your policy, please call our Customer Contact Department on 03300 244 005, who are available, Mon - Fri: 8:00am to 7:00pm and Saturday: 8:30am to 5:00pm, and they will be pleased to assist you.
Kind regards,
Simon,
The Insurance Emporium