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The Cruise Village Reviews

https://www.thecruisevillage.com
Rated
Exceptional

ABTA bonded and ATOL protected cruise agency, established in 1959! Part of the award-winning Travel Village Group

Service
5
/5

5

4

3

2

1

3

0

0

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3

ratings over the past year

The Cruise Village is no longer an active Feefo customer
Displaying all 300 reviews
Trusted Customer
1 year ago
Date of purchase: 31/01/2024
Great company to deal with
Accurate & efficient, booking exactly what I asked for immediately I made my enquiry. Very competitive price and immediately provided me with all the confirmation papers. Great job.
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Marion Needham
Chester
1 year ago
Date of purchase: 06/11/2023
What Marion Needham said about The Cruise Village:
Excellent service
Always receive an excellent service from the cruise village, especially from Gill Williams and there are a team of people who ensure that you have all the documentation you need for your travels. I...

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Lily
The Cruise Village
1 year ago
Thank you for this excellent review Marion! We are so pleased Gill could be so helpful with your booking and we hope you have a fantastic cruise.
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Cheryl Hanson-Chambers
1 year ago
Date of purchase: 27/09/2023
What Cheryl Hanson-Chambers said about The Cruise Village:
So pleased that I'm a repeat customer
Fast response to initial enquiry. Excellent service. Prompt delivery of confirmation email with all the holiday details.
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Lily
The Cruise Village
1 year ago
Thank you for the excellent review Cheryl. We are so pleased we could help you out with your booking and if you have any further questions, please don't hesitate to get in touch.
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Andrew Coward
Liverpool
1 year ago
Date of purchase: 24/09/2023
What Andrew Coward said about The Cruise Village:
A very personalised service using extensive cruising expertise & knowledge
As always a very professional and personalised service from the Cruise Village, identifying our needs perfectly. We have used the Cruise Village on numerous occasions and highly recommend their...

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Lily
The Cruise Village
1 year ago
Thank you for this excellent review Andrew. We really appreciate your amazing feedback and hope you have a fantastic cruise!
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Trusted Customer
1 year ago
Date of purchase: 07/09/2023
Azamara's admin very poor
It was devil of a job getting the baggage allowance added to our flights, requiring many phone calls and emails. Every day we were wondering if and when this would be sorted, we shouldn't have had to...

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Lily
The Cruise Village
1 year ago
Thank you for your review. We apologise for any problems on behalf of our tour operators but we are pleased our agents could help with your queries.
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Trusted Customer
1 year ago
Date of purchase: 17/08/2023
Very helpful when we needed to change booking
Needed to change booking just day after making it as flying was ruled out for health reasons. Not happy with operator's 100% penalty so pleased that Sam was able to find us a rail-accessible...

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Lily
The Cruise Village
1 year ago
Thank you for your review. We are so pleased Sam could be so helpful and attentive, have a fantastic time on the Rhine.
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Marion Needham
Chester
1 year ago
Date of purchase: 19/07/2023
What Marion Needham said about The Cruise Village:
Excellent reliable service.
The Cruise Village always provide an excellent service and can always be relied on to make sure every last detail is taken care of. Gill Williams is always available to help with any bookings and...

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Lily
The Cruise Village
1 year ago
Thank you for this amazing review Marion! We are glad Gill could help you find everything you were looking for and hope you have a great cruise! If you have any questions, don't hesitate to get in touch.
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Trusted Customer
1 year ago
Date of purchase: 22/06/2023
Great deal from trusted team at this Company
Excellent. Prompt provision of booking information. Competitive price to othe holiday company r offers
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Lily
The Cruise Village
1 year ago
Thank you for your amazing review, we are glad our team could be so helpful.
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Trusted Customer
2 years ago
Date of purchase: 10/06/2023
Fast and efficient service as always.
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Lily
The Cruise Village
1 year ago
Thank you for your review! We pride ourselves on our service and we are so glad you had a great experience with our team.
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AG-P
London
2 years ago
Date of purchase: 02/06/2023
What AG-P said about The Cruise Village:
Excellent customer service and efficiency!
Excellent service, courteous and efficient. All round, provided all the necessary info, adapted the pre and post- cruise hotels to our wishes and made the booking process really straightforward....

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Lily
The Cruise Village
1 year ago
Thank you Alisa! We always aim to give the customer more and it sounds like Heather has gone above and beyond. We hope you have an amazing trip.
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About The Cruise Village
The Cruise Village is one of the UK's largest independent cruise agencies. We have won multiple awards for our customer care. Our retails shop and head office (The Travel Village) is on Highfield Road in Blackpool. We have been serving the people of the Fylde Coast, and beyond, with holidays since 1959. We have partnerships with most major cruise and travel operators and our clients receive the highest standards of service from our “Customer Care” team. We are people that you can trust, when we confirm your holiday you are our clients and we will be available to assist you with any questions that you may have. You will NOT be passed to various departments - your consultant will be your point of contact.
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0800 810 8481
298 Highfield Road, Blackpool, Lancashire, FY4 3JU, United Kingdom
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About The Cruise Village
The Cruise Village is one of the UK's largest independent cruise agencies. We have won multiple awards for our customer care. Our retails shop and head office (The Travel Village) is on Highfield Road in Blackpool. We have been serving the people of the Fylde Coast, and beyond, with holidays since 1959. We have partnerships with most major cruise and travel operators and our clients receive the highest standards of service from our “Customer Care” team. We are people that you can trust, when we confirm your holiday you are our clients and we will be available to assist you with any questions that you may have. You will NOT be passed to various departments - your consultant will be your point of contact.