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The Adventure People Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-adventure-people | Feefo

Displaying all 1,222 reviews

Sara Pearson

Feefo Verified

Northern Ireland

3 years ago

What Sara Pearson said about The Adventure People:

Knowledgeable and Helpful

Thank you to the Adventure People and particularly Petra, who helped me organise a once in a lifetime trip to Borneo. Petra was always on hand to answer my questions, and happy to help me with any...

Lois Fitzpatrick

Feefo Verified

Blackburn

3 years ago

What Lois Fitzpatrick said about The Adventure People:

Superbans reliable service

No question was too silly, I felt supported and well advised throughout the process. Would recommend to anyone who needs a reliable service.

Susan Wise

Feefo Verified

3 years ago

What Susan Wise said about The Adventure People:

Awesome trip!

Guides were amazing. Food delicious. Once in a lifetime experience.

Trusted Customer

Feefo Verified

3 years ago

The organisation and information was good apart from them not having the correct information regarding the other person who was booked on the trip as there was only 2 in the group. Shame I was told...

Chris

The Adventure People

3 years ago

Hi, Sorry about this. Sometimes though the information can change as people cancel and others join, the information we provide is accurate at the time we provide it of course. I am sorry we left you disappointed though and we shall review to try to improve the process for future.

Trusted Customer

3 years ago

Thanks for the response but considering the person booked last year and I was told the information not long before I travelled just means I was given the wrong information

Trusted Customer

Feefo Verified

3 years ago

I ordered late. I get that. But then I was told it would take 24-48 hours to confirm. 4 days later they still hadn’t confirmed. So I asked for a refund as travel was now prohibitively expensive. (I...

melanie phyllis Downing

Feefo Verified

3 years ago

What melanie phyllis Downing said about The Adventure People:

highly recommend this trip

great adventure excellent customer service I felt safe at all times the guide was friendly and approachable and answered all enquiries

Trusted Customer

Feefo Verified

3 years ago

I feel I need to rate Mexico a d Cuba separately, as there was a visible difference in care and organisation. Mexico: 5/5 Mexico was an exquisite experience! The itinerary was great, offering a well...

Trusted Customer

Feefo Verified

3 years ago

Doubt I will ever use them again

Poor service and poor communication which led to my trip being ruined.

Chris

The Adventure People

3 years ago

Dear Customer, This is Chris, CEO at The Adventure People. I am aware of your booking and the issues you have encountered. I believe Callum, a senior member of our team is in touch and will be following up. Firstly, I am very sorry for the challenges you have faced, the distress and ultimately the poor experience. An (ex) sale agent who was handling your booking basically didn't fulfil her role properly. I must stress, this is very unusual and we hold ourselves to the highest standards of service. In this case though, we let you down and for that I cannot apologise enough. This is the first time we've ever had anything like this happen. We have instigated measures of a higher volume and increasing frequency of checking bookings as they progress. We have also stepped up sales training. I accept these measures will not make a difference to you but I don't want this to happen again. Callum and I will be in touch directly to discuss further.

Frances Bowler

Feefo Verified

3 years ago

What Frances Bowler said about The Adventure People:

An amazing must do adventure!

The trip was well organised from booking in the UK to on the ground in Morroco. There was always someone to contact and I always felt well informed. Abdul, our guide was amazing. He gauged the...

Trusted Customer

Feefo Verified

3 years ago

Trip did not disappoint

Rachel at The Adventure People helped us every step of the way, making sure we had what we needed, answering our daft questions, and negotiating the moving target that was one of our party's flight...

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