No items received (tracking confirms), Swell ignoring my protestations. Having to resort to Paypal for restitution. Swell=****
Swell UK
Swell UK
11 years ago
Many thanks for your patience in the matter of the late delivery, and for bringing the issue to our attention.
My colleague, Mark, has confirmed that the products were eventually received, but of course not within the period suggested. I would just like to take the opportunity to assure you that the package was indeed sent out out on time and on the proper service, but that we were all let down by the courier, and that I did try to contact you by email when we were originally informed of the problem. We appreciate that the sort of delay caused by poor delivery service can be at the very least an inconvenience, and have accordingly forwarded a complaint.
Please allow me offer our fullest apologies, and to ask that you do not hesitate to call our team on 0161 351 4700 if you have any queries at all.
Chris Plumb
Office Manager
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