Had a glitch on my order, and received a very pleasant email in reply managing the problem and getting me the order I needed in a timely fashion.
Product reviews
Date of purchase: 04/12/2020
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Margaret Willis
Feefo Verified
5 years ago
What Margaret Willis said about Sweater Shop:
Your website offered free delivery for every purchase $100 or more. What it didn't state was this was for US$ purchases, and so for my second purchase (for Patricia Willis), I was charged the...
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Paul
Sweater Shop
5 years ago
Hi Margaret,
Many thanks for your feedback, we really appreciate hearing from our customers. Please allow me to reply to your concerns.
1) Apologies for the confusion re the USD offer of free shipping. This was absolutely not an intentional ploy to trick our Canadian Customers. We have amended this messaging and wont happen again
2) the delivery times to Canada were severely delayed due the the incredible delays Canada Post were experiencing from November until Mid January. Unfortunately it was completely out of our control as we sent your package within 2 days of receiving your order. Delivery times from Ireland to Canada are now back to normal (10 days)
Thanks again for your feedback.
Warm Regards
Paul
Absolutely great in all ways: authentic and high-quality products, reasonably priced and prompt shipping, and outstanding, personalized customer service. My father and brother appreciated their gifts...
The hooded sweater is absolutely beautiful. I love it.
I am 5’2 and weigh 128lbs. I have slightly muscular arms and I normally wear a small but was concerned that the arms would fit to tight. I...
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Product reviews
Date of purchase: 01/12/2020
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Darcey Galbraith
Feefo Verified
5 years ago
What Darcey Galbraith said about Sweater Shop:
Service is usually very good but this time it was very slow. However I believe the tardiness was on the Canadian postal service.
It arrived without a hitch but it took almost 2 full months to get here. There was no tracking available after the beginning of January and I was afraid it had been lost in the mail.
Quick response to my email. Quick delivery but what's a little expensive shipping cost to Canada. Good quality product and my son was very happy with his Christmas gift
It was a very easy online shopping experience. The sweaters arrived in a decent amount of time, given that I ordered during the holidays. I love these sweaters! The colors are beautiful, and they...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
