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Sunsail Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 500 reviews

Trusted Customer

Feefo Verified

7 years ago

We've rented before in the past but this time the boats and service seemed a bit more tired and less enthusiastic. For example, we had to go back and forth between sunsail and renport to get our...

Product reviews

Date of purchase: 03/03/2019

Trusted Customer

Feefo Verified

7 years ago

Charter boat was not ready at time described. Reps were helpful.

Product reviews

Date of purchase: 18/02/2019

William Mcnair

Feefo Verified

7 years ago

What William Mcnair said about Sunsail:

The booking was easy, the staff in Procida were wonderful! Best sailing trip we have had yet!

Product reviews

Date of purchase: 28/03/2019

Brian Killen

Feefo Verified

7 years ago

What Brian Killen said about Sunsail:

Great Charter in Croatia

Team did a great job from booking to end of charter. We had a windless issue during our trip and the team traveled a great distance to ensure it was fixed.

Product reviews

Date of purchase: 26/03/2019

Samy Khoury

Feefo Verified

7 years ago

What Samy Khoury said about Sunsail:

The service was excellent, I had always chartered from the Moorings, this is my first with Sunsail, very satisfied, I only had 3 fenders on the boat and I think that 5 would be more adequate, in...

Product reviews

Date of purchase: 26/07/2018

Maria Gingerich

Feefo Verified

7 years ago

What Maria Gingerich said about Sunsail:

Dock service was awesome.

Service on the dock was great. We could have used one more email before we traveled to let us know more about how the boat was outfitted and more about what to expect. We ended up with a broken...

Jody

Sunsail

7 years ago

Hello, Thank you for taking time to review your charter experience with Sunsail. We appreciate your feedback about our service and opportunity areas. Our apologies that you didn't have all of your questions answered prior to departure. Your Vacation Planner has all of the details and we apologize you didn't have the communication that would have enhanced your experience with us during your pre planning. Kind regards, Sunsail USA

Product reviews

Date of purchase: 28/01/2019

Craig Devine

Feefo Verified

7 years ago

What Craig Devine said about Sunsail:

The only negative at all was that no one came for a post-trip review of the boat and our experiences.

Jody

Sunsail

7 years ago

Thank you for sharing this great review about your Sunsail charter experience. We are happy that you had a great experience, minus your post trip review opportunity. We will share this with the base staff, as a port charter review should be executed with exceptions as travel arrangements deem necessary. Those type of exceptions are typically arranged during your welcome. We hope to see you again and look forward to an opportunity to serve you again. Kind regards, Sunsail USA

Product reviews

Date of purchase: 31/01/2019

Joseph Spinnato

Feefo Verified

7 years ago

What Joseph Spinnato said about Sunsail:

You could have done better.

This was my fourth charter. Two specific issues occurred with our service. First, the briefing was woefully deficient for not alerting me to the situation with mooring ball. There was NO mention of...

Product reviews

Date of purchase: 08/07/2018

Kevin Swint

Feefo Verified

7 years ago

What Kevin Swint said about Sunsail:

Good! With a few opportunities to improve

Overall was quite good and I would use Sunsail again. I thought the troubleshooting support by phone was a bit lacking, the supplied linens were lacking, and the boat could have been a bit cleaner....

Product reviews

Date of purchase: 26/01/2019

Rex Crawford

Feefo Verified

7 years ago

What Rex Crawford said about Sunsail:

We had some issues with batteries, dinghy engine and boat hook...They reacted very well

Product reviews

Date of purchase: 28/10/2018

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Sunsail Reviews

TortolaMore reviews of this product (171)View product websiteBeautiful, just a bit sad that it was beat up from Hurricane, and would have like to see Peter Island Resort, Bitter End and others back up and running.

Sunsail 47 - 3 cabinMore reviews of this product (15)View product websiteThe heads were not very clean and the boat was quite beat up and some parts not working, such as bow thrusters and jib furlers

TortolaMore reviews of this product (171)View product websiteFacility had nice pool & dining area, but most showers in rest rooms did not work.

Sunsail 41 - 3 cabinMore reviews of this product (20)View product websiteThe boat was comfortable and had good features such as cockpit table& swim platform. Electronics were not configured together and tri-ducer only had depth. Engine performance was good when required....Read more

ProcidaMore reviews of this product (7)View product website

Oceanis 38 - 3 cabinMore reviews of this product (3)View product websiteBoat was actually one of the first boats we have chartered where everything worked! It was just a hard boat at anchor, wideness of it led to major rocking even in calm weather.

DubrovnikMore reviews of this product (8)View product websiteIt was a fantastic starting point for chartering in Croatia

Sunsail 41 - 3 cabinMore reviews of this product (20)View product websiteOverall it was a great boat, it sailed well and was easy to handle single handed. My only complaint is the v-berth mattress was heavily used and had little cushion left. It was like sleeping on...Read more

TortolaMore reviews of this product (171)View product website

Sunsail 404 - 4 cabinMore reviews of this product (35)View product website

TortolaMore reviews of this product (171)View product websiteBeautiful island. We explored Brewer's Bay on the north side. It's a charming anchorage with beautiful cormorants diving for fish. Very quiet.

Sunsail 454 - 4 cabinMore reviews of this product (37)View product websiteGenerator broken on 1st boat. replaced but put us back a half day and we didn't get a mooring at Manchioneel Bay and had to move on to Virgin Gorda and anchor on our 1st night.

TortolaMore reviews of this product (171)View product website

Sunsail 454 - 4 cabinMore reviews of this product (37)View product websiteThe boat was great. At the end of our trip, had there been a post trip meeting, I would have pointed out the following: 1) broken part on power winch 2) highly risky davit system - inadequate...Read more

TortolaMore reviews of this product (171)View product websiteSee prior comments. Nothing much more to say.

Sunsail 41 - 3 cabinMore reviews of this product (20)View product websiteSee prior comments. Nothing more to say.

TortolaMore reviews of this product (171)View product websiteTortola is still recovering from Irma. The foliage on the islands was devastated, as were the reefs (assuming they were healthy before). More information on itineraries would help rather than...Read more

Sunsail 404 - 4 cabinMore reviews of this product (35)View product websiteThe boat was perfect for our family of 5. We had a couple of troubleshooting issues which could have been more easily resolved with better phone support. But overall everything with the boat was good.

TortolaMore reviews of this product (171)View product websiteWhen we would call for service which we did 3-4 times, there was very little communication about the actions being taken to meet our needs. A phone call confirmation would have allowed us to make...Read more

Sunsail 41 - 3 cabinMore reviews of this product (20)View product websiteBoat was in good condition but the ability to maximize sail shape was hampered by the removal of the traveler on the main. Need traveler to shape sail. It took me a couple of days to become...Read more

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