You guys should accommodate fishing license. Last year we were able to do some trolling, this year you refused to register the boat for fishing. Next year I wouldn't be able to bring guests who likes...
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Jody
Sunsail
7 years ago
Thank you for sharing your thoughts with us about fishing while chartering with Sunsail in the BVI. While there have been changes to the procedures when requesting a fishing license, we are disappointed that you didn't receive the level of service we strive to provide all of our guests every time.
We value your feedback and will share this with our team concerning the fishing license requirements and boat registration.
We hope to have an opportunity to serve you and your guests in the BVI again.
Kind regards,
Sunsail USA
Product reviews
Date of purchase: 01/05/2019
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Dayle Lyke
Feefo Verified
7 years ago
What Dayle Lyke said about Sunsail:
The Sunsail 404 was great. However, the service was a mixed bag, some good some poor.
Jody
Sunsail
7 years ago
Thank you for taking time to share your feedback on your Sunsail charter experience. We value your input and business.
We are disappointed that the level of service you received fell short of your expectations and our standards. Your review will be shared with our team as part of our continued efforts to deliver and exceptional experience for every guest,every time.
Wehope to have an opportunity to serve you again with the consistent level of service you deserve.
With kindregards,
Sunsail USA
The boat was very well maintained and the staff was very helpful with getting everything set up for us.
Jody
Sunsail
7 years ago
Hello and thank you for taking time to share your 5 star review of your Sunsail charter experience. We value your business and feedback. We appreciate you selection Sunsail for your sailing vacation.
We hope to see you in paradise again and welcome you aboard your next charter vacations experience.
With kind regards,
Sunsail USA
Product reviews
Date of purchase: 29/06/2018
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Adam Bashore
Feefo Verified
7 years ago
What Adam Bashore said about Sunsail:
We had an issue with our first boat where power couldn’t be run via the generator, they were able to put us on to a different boat very quickly.
Jody
Sunsail
7 years ago
Thank you for taking the time to share details about your Sunsail charter experience with us. We value your business and your feedback.
Thank you for being patient as we placed you on another boat. it is unfortunate that your first vessel had an issue and we hope that your experience following this move met your expectations.
Thank you for your business and we hope to welcome you back to paradise next time!
With kind regards,
Sunsail USA
Charter was good, people nice. I had a couple of problems when booking, as I had reserved the early boarding, but one of your agents said that it was cancelled (without the early boarding, I was...
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Jody
Sunsail
7 years ago
Hello, thank you for taking time to detail your review about your experience with us. On behalf of the entire SUnsail team, please accept our apologies that the entire process was not up to your expectations or up to our standards.
Your feedback is much appreciated and valuable. This will be shared with the full team as part of our continued efforts to exceed expectations for every guest, every time.
We are hopeful that we have an opportunity to serve you again with the level of detailed attention and care you and your guests deserve and expect from start to finish.
With kind regards,
Sunsail USA
Everything was done well on this charter; boat was ready early, boat was in excellent condition, boat briefing (done by Morgan) was complete and thorough, and provisioning was excellent.
Jody
Sunsail
7 years ago
Hello and thank you so much for your 5 star review of your Sunsail charter experience in the BVI. We are very happy that your experience was excellent!
We appreciate your feedback and will share this with the team! Hearing about successes is so valuable for each part of the team - thank you!
With kind regards,
Sunsail USA
I have to say that I was pleasantly surprised over your setup and super service. The only thing was that a breaker on the electrical system did not work, which meant we were unable to charge our...
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Jody
Sunsail
7 years ago
Thank you very much for sharing your review of your Sunsail charter experience with us. We appreciate your business, time and feedback.
Please accept our apologies that the boat had those issues that should not have been present. In the event your boat debriefing did not include that content, we will share this with the team to resolve, if not already resolved.
Many thanks for trusting Sunsail with your vacation and we hope to welcome you and your guests back to the islands again in the future.
With kind regards,
Sunsail USA
Product reviews
Date of purchase: 27/11/2018
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Charles Leonard
Feefo Verified
7 years ago
What Charles Leonard said about Sunsail:
We will charter from Sunsail again as we have many times before. Overall, as usual we were treated quite well.
Jody
Sunsail
7 years ago
Hello,
Thank you for sharing your review with us. we value your time and your comments concerning your experience. Thank you for selecting Sunsail for your boating vacation!
We hope to have another opportunity to welcome you back to the islands and look forward to seeing you again soon!
With kind regards,
Sunsail USA
Product reviews
Date of purchase: 15/10/2018
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Trusted Customer
Feefo Verified
7 years ago
Very friendly folks. Lots of problems with the boat, but they did their best to accommodate.
Jody
Sunsail
7 years ago
Thank you for taking time to share your review with us. We appreciate your time and thoughts about your boat and service received.
Please accept our apologies that the boat missed the mark for a 5 star review with the issues you experienced and thank you for sharing those issues with our team. We will dig into those vessel issues to resolve each of them.
Thank you for choosing Sunsail, we hope to have another opportunity to welcome you back for a 5 star experience!
Kind regards,
Sunsail USA
Product reviews
Date of purchase: 21/02/2019
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Bill Munson
Feefo Verified
7 years ago
What Bill Munson said about Sunsail:
Went out of their way on every chance they got. Can tell they really want to re-build the community, and are welcome to any and all assistance we could offer, including leaving as much support in...
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Jody
Sunsail
7 years ago
On behalf of the entire Sunsail team - thank you!
Thank you for selecting Sunsail, thank you for your support and thank you for visiting with us, entrusting your vacation to us. The entire team works diligently and with a keen focus to provide an exceptional experience to every guest, every time,regardless of obstacles our community has been conquering.
We appreciate you and your support tremendously. Thank you!
Kindest regards,
Sunsail USA
We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.