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Sunsail Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sunsail-us | Feefo

Displaying all 433 reviews

Charles Bernard

6 years ago

Date of purchase: 01/04/2019

What Charles Bernard said about Sunsail:

Great client service. Easy to reach. Answer questions clearly.

Jody

Sunsail

6 years ago

Thank you very much for your comments about your experience with Sunsail. It is our pleasure to serve our guests and we are pleased to have the opportunity to serve you!

Kind regards, Sunsail USA

Product reviews

Marcelo Coggan

Montevideo

6 years ago

Date of purchase: 18/10/2018

What Marcelo Coggan said about Sunsail:

Primera experiencia navegando y en familia

Fue mi primera experiencia con la compañía. Tanto el velero como la flotilla 5 estrellas.

Jody

Sunsail

6 years ago

Gracias por su comentario. Lo esperamos pronto en su próximo alquiler de yate con Sunsail. Saludos

Product reviews

Marilynn Kaplan

6 years ago

Date of purchase: 11/08/2018

What Marilynn Kaplan said about Sunsail:

Amazing sail in the Abacos thanks to Sunsail!

Excellent chart briefing. Excellent boat briefing. Boat in excellent condition - NO problems.

Jody

Sunsail

6 years ago

Hello and thank you so much for sharing your 5 star Sunsail review! We are so pleased your charter vacation in the Abacos was amazing! We appreciate your thoughts and for choosing Sunsail for your sailing experience.

We hope to welcome you back in the islands again!

Kind regards,

Sunsail USA

Product reviews

Trusted Customer

6 years ago

Date of purchase: 18/12/2018

Great experience!

I would recommend SunSail! The boat was nice and the company is great to deal with. We had a couple of challenges our first day out and SunSail staff were very helpful and friendly. Only complaint...

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Jody

Sunsail

6 years ago

Thank you for your recommendation following your Sunsail charter vacation. We appreciate your feedback and compliments regarding our base staff. Thank you also for the feedback on the chart plotter, this is good information for us to share with the technicians on site.

We hope to welcome you back to the islands again soon!

Kind regards,

Sunsail USA

Product reviews

Michael Nelson

Quogue

6 years ago

Date of purchase: 31/08/2018

What Michael Nelson said about Sunsail:

We chartered our boat out of St.Lucia. The booking agents were very friendly and helpful. The office and dock staff in St Lucia were very friendly as well, however it took my guests some time to...

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Jody

Sunsail

6 years ago

Hi Michael,

Thank you for your comments about your St. Lucia vacation experience with Sunsail. We appreciate your feedback about our helpful vacation planners and friendly base staff and hope you had a great time.

And thank you for your patience regarding your boat readiness. We apologize for the inconvenience of a delayed departure from the base to complete the repair before sending you out on your sailing adventure. If you have not done so already, you can reach out to our customer care team at Customer.Care@thlmarine.com concerning the repair and departure time.

Thank you for choosing Sunsail, we hope to have the opportunity to welcome you back to one of our bases for your next sailing adventure.

Kind regards,

Sunsail USA

Product reviews

Charles Zizzo

Burlington, Ontario, Canada

6 years ago

Date of purchase: 19/04/2018

What Charles Zizzo said about Sunsail:

A great sailing experience with my two sons and Sunsail made it happen.

There was a miscommunication between Sunsail and the Marina Hotel and as a result our prepaid room was not available on our arrival. But Sunsail after a few hour got us onto a 46 ft. catamaran to...

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Jody

Sunsail

6 years ago

Thank you for sharing this great review about your Sunsail BVI charter experience, Charles. We are happy to hear about your experience and we appreciate your compliments about our base team and your Skipper, Dunbar. We strive to create incredible sailing vacations and it sounds like you and your sons had just that! It is a pleasure to have you as our guest and we look forward to welcoming you back for another Sunsail charter vacation in the British Virgin Islands soon!

Product reviews

John Neill

6 years ago

Date of purchase: 25/01/2018

What John Neill said about Sunsail:

Dissatisfied with closeout

Four hours late leaving despite paying over $700 for early departure. Promised to get back to us. Never heard from them. Several things did not work on boat, toilet loose, doors not latching etc

Jody

Sunsail

6 years ago

Thank you for sharing your feedback with us, Mr. Neill. We apologize for your less than perfect experience. If you have not yet contacted our Customer Care Department, we invite you to do so at Customer.care@thlmarine.com so we can look into the matter for you.

Product reviews

Trusted Customer

6 years ago

Date of purchase: 09/01/2018

Great trip - planning support could improve

Boat was great. Prices made sense. Skipper was the best. If we ever can do this again, I would request the same skipper. There were LOTS of mistakes in the arrangements right before the trip started...

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Jody

Sunsail

6 years ago

Thank you for sharing your experience. On behalf of the entire Sunsail team, we are very happy to hear you had a great charter vacation, great boat and "the best" Skipper! We also appreciate your notes about pre planning so that we can deliver a smoother guest arrival process. We hope to welcome you to the islands again soon for your next sailing charter vacation.

Product reviews

Shawn Ohler

bvi

6 years ago

Date of purchase: 18/07/2018

What Shawn Ohler said about Sunsail:

excellent, helpful, responsive

The staff in the BVIs were helpful, proactive, and made the experience great all around. I particularly appreciated the rapid response when our engine stopped working.

Jody

Sunsail

6 years ago

Thank you for sharing this great review about your Sunsail BVI charter experience. We appreciate your compliments about our base team and their responsiveness to your needs, lending to your great charter experience all around. We hope to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!

Product reviews

Gary Bridgens

Victoria, BC, Canada

6 years ago

Date of purchase: 04/11/2018

What Gary Bridgens said about Sunsail:

Ready, clean and in great condition

The boat was ready for us when we arrived after office hours. This included linens, towels and cleaning supplies so that our first night was pleasant. The 444 was in very good condition and we did...

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Jody

Sunsail

6 years ago

Thank you for review about your Sunsail charter vacation experience. Our Sunsail team strives to create incredible sailing vacations from start to finish and take great pride in accomplishing this for you! We hope to have the pleasure of welcoming you back for another Sunsail charter vacation soon!

Product reviews

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About Sunsail

We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.

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+1 800-230-7401

93 N Park Pl Blvd,, Clearwater, Florida, FL 33759, United States

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Sunsail Reviews

TortolaMore reviews of this product (171)View product websitegreat support before leaving including good chart and boat briefings.

Sunsail 41 - 3 cabinMore reviews of this product (5)View product websiteBoat was in great condition to sail. Boat was also clean and included charts and touristic information.

TortolaMore reviews of this product (171)View product websiteTanto la compra como modificación que hice a la misma fueron muy faciles.

Sunsail 41 - 3 cabinMore reviews of this product (20)View product website

BahamasMore reviews of this product (15)View product websiteGood sailing conditions most of the time. Good snorkeling in some areas. Beautiful beaches. Warm water. Friendly, helpful people. Nice beach restaurants (but expensive).

Sunsail 444 - 4 cabinMore reviews of this product (49)View product website444 CAT was roomy and comfortable for 8 people. Loved having an interior, front, and rear salons. All 4 heads worked well. Refrig and freezer worked well. Sails were in excellent condition. Had some...Read all

AntiguaMore reviews of this product (7)View product websiteThe people on the team were very helpful and friendly. There were only a couple of times when there seemed to be some miscommunication between staff members that impacted our schedule.

Sunsail 41 - 3 cabinMore reviews of this product (20)View product websiteVery clean and well equipped.

St LuciaMore reviews of this product (11)View product websiteSt. Lucia is a Beautiful place. Everyone we met was very friendly and helpful. The boat boys can be a little annoying and intimidating, and having to clear in and out of customs (if you plan to...Read all

Sunsail 454 - 4 cabinMore reviews of this product (37)View product websiteThe Sunsail 454 is a beautiful boat. The comfort, layout, and ease of sail makes its a great charter boat. Our boat had electric winches, making it easy to raise and lower the sails single handed. ...Read all

TortolaMore reviews of this product (171)View product websiteThe BVI’s is clearly one of the top sailing destinations in the world and Sunsail has always come through for me on all my charters with them.

Sunsail 404 - 4 cabinMore reviews of this product (35)View product websiteWe were upgraded from the 404 to a 46 ft catamaran. The yacht was outstanding and the beds were so very comfortable.

TortolaMore reviews of this product (171)View product website

Sunsail 404 - 4 cabinMore reviews of this product (35)View product websiteBoat not ready, several issues.

TortolaMore reviews of this product (171)View product websiteThere was confusion around where we would arrive into (ferry not airport) and when we were supposed to get there. This ended up costing us one night on the slip since we arrived at 6, whereas...Read all

Sunsail 454 - 4 cabinMore reviews of this product (37)View product websiteBeautiful boat. Well maintained and very clean. Loved it.

TortolaMore reviews of this product (171)View product website

Sunsail 404 - 4 cabinMore reviews of this product (35)View product websitewater came in to some of the cabins through the hatches overnight a couple times. It was challenging to keep the lines from making noise all night

BelizeMore reviews of this product (14)View product websiteBelize was excellent as a destination. The reef provided protected seas, there was plenty of emerald seas, beautiful cays and excellent snorkelling. People all speak english and were very friendly to...Read all

Sunsail 444 - 4 cabinMore reviews of this product (49)View product websiteLots of space for 8 people. Great platform for entertaining and easy to sail.

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