First time using suitness to book a suite at the MGM. Spent about 30 minutes driving around trying to figure out the right place to park only to realize that we weren't actually staying at the MGM,...
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Robbie
Suiteness
9 years ago
Hello -
We apologize for any issues you had finding the property. We have taken your feedback to heart and have informed our customer service team to provide that information to all members who book at MGM Signature. We also will create a more clear differentiation between the MGM Grand and MGM Signature. This feedback is extremely beneficial as we continue to create a more efficient/easy to use product.
I would love to offer you a $50 credit if you do give us another try. Thank you again and have a wonderful day.
Suiteness Team.
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TC
Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Perfect Booking
I was skeptical on how you had a suite available when the customer service I use with Total Rewards did not have a suite available. I am staying in a comped room at the Flamingo Las Vegas the two...
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Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Loved them!!
Loved the site. It was very easy to use. Also my concierge was on top of everything we asked for in our suites. We will be using this site to book our vacation in October to Texas!
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Trusted Customer
9 years ago
Excellent service by Suiteness
Excellent service!
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Trusted Customer
9 years ago
Good so far
Very helpful customer service experience.
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TC
Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Good service by Suiteness
I thought was awesome gladly appreciate it and would recommend to anybody.
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Trusted Customer
9 years ago
Excellent service by Suiteness
Amazing service and attention to detail lead to the perfect stay!
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Trusted Customer
9 years ago
This was my first time using Suiteness. During the booking process, I was v...
This was my first time using Suiteness. During the booking process, I was very pleased with customer service. However, a few months later I reached out to confirm some details and found out that I...
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Cherie
Suiteness
9 years ago
Hi there -
On behalf of Suiteness, I would like to say sorry for the miscommunication. The last thing we would want our guests to experience anything less than amazing.
In response to our error, we have worked with the hotel to book an additional room to your reservation for the overflow of guests to ensure the best possible experience for you.
Thank you so much for your feedback and patience. Please let us know if there's ever anything we can do either at support@suiteness.com or +1 (415) 857-2359.
Cherie
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Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Best customer service... asked the concierge where we could shop for brida...
Best customer service... asked the concierge where we could shop for bridal gowns, she recommended three... end of the story is, we had a fantastic suite at an amazing hotel. And we found the...
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Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Excellent service by Suiteness
Excellent service and the representatives were very helpful.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
