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SPCA Pet Insurance Reviews

Trusted Customer

Feefo Verified

3 years ago

They were super convenient and easy to deal with. didn't take very long at all!

CX

SPCA Pet Insurance

3 years ago

Hi there, We are delighted to hear that we have been able to provide you with suitable cover and that setting up your policy was made easy. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

Date of purchase: 13/06/2023

0

Trusted Customer

Feefo Verified

3 years ago

Communication, have people who know what's what answering your phone.

CX

SPCA Pet Insurance

3 years ago

Hi there, Thank you for reaching out and we are very sorry to hear of your dissatisfaction. As this is not the service that we expect our customers to receive, we appreciate you sharing your feedback with us and providing us with the opportunity to review your experience further. Please let me know if you would like me to arrange for one of our team members to be in touch with you if you would like to discuss your policy or any concerns further. Kind regards, Alisa

Date of purchase: 01/06/2023

0

Trusted Customer

Feefo Verified

3 years ago

I fell asleep during the reading of policy and something else

CX

SPCA Pet Insurance

3 years ago

Hi there, Thank you for reaching out and sharing your feedback with us. We apologise for any dissatisfaction caused during your experience and appreciate you sharing your feedback with us, which I have now passed on to the relevant team. Please don't hesitate to contact us if you require any assistance in the future. Kind regards, Alisa

Product reviews

Date of purchase: 09/06/2023

0

CS

Carole Smith

Feefo Verified

3 years ago

What Carole Smith said about SPCA Pet Insurance:

Very friendly and competent.

CX

SPCA Pet Insurance

3 years ago

Hi Carole, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

Date of purchase: 07/06/2023

0

MY

Maureen Young

Feefo Verified

3 years ago

What Maureen Young said about SPCA Pet Insurance:

Very helpful

CX

SPCA Pet Insurance

3 years ago

Hi Maureen, Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

Date of purchase: 05/06/2023

0

Trusted Customer

Feefo Verified

3 years ago

I almost chose not to buy pet 8nsurance when I found out how expensive it is for my 7-year-old cat. This insurance costs about the same as my car insurance, which is ridiculous. My car is on the...

CX

SPCA Pet Insurance

3 years ago

Hi there, Thank you for reaching out to share your concerns regarding your pet insurance and we are sorry to hear of your dissatisfaction. Factors that are taken into consideration for premium calculation include your pet’s age and breed, as well as data relating to the health of pets that are of a similar age and breed. To ensure we can accommodate the costs of possible treatment up to the annual benefit limit in the event that your pet becomes injured or ill we also review premiums each year based on the factors. However, as we are always looking for ways to enhance our service, we appreciate your feedback, which will help us with this in the future. Please don't hesitate to let me know if you would like for me to arrange one of our helpful team members to be in touch with you if you wish to discuss your policy further. Kind regards, Alisa

Product reviews

CX

SPCA Pet Insurance

3 years ago

Hi there, Thanks again for reaching out to share your concerns regarding your pet insurance and we are sorry to hear of any dissatisfaction. As mentioned, factors that are taken into consideration for premium calculation include your pet’s age and breed, as well as data relating to the health of pets that are of a similar age and breed. To ensure we can accommodate the costs of possible treatment up to the annual benefit limit in the event that your pet becomes injured or ill we also review premiums each year based on the factors. However, as we are always looking for ways to enhance our service, we appreciate your feedback, which will help us with this in the future. Please don't hesitate to let me know if you would like for me to arrange one of our helpful team members to be in touch with you if you wish to discuss your policy further. Kind regards, Alisa

Date of purchase: 04/06/2023

0

Trusted Customer

Feefo Verified

3 years ago

Easy to understand & straight forward application process.

I did not directly speak to anyone. I just applied for pet insurance online..

CX

SPCA Pet Insurance

3 years ago

Hi there, We are happy to hear that setting up your policy through our user-friendly online portal was made easy and that we have been able to provide you with cover to suit your needs. Please don't hesitate to reach out if you require any assistance in the future. Kind regards, Alisa

Product reviews

Date of purchase: 01/06/2023

0

Trusted Customer

Feefo Verified

3 years ago

Instructions are good and I got my cat without delay

CX

SPCA Pet Insurance

3 years ago

Hi there, Thank you for sharing your thoughts with us, we appreciate your review. Kind regards, Scott

Product reviews

Date of purchase: 29/05/2023

0

JE

Jess

Feefo Verified

Christchurch

3 years ago

What Jess said about SPCA Pet Insurance:

Really good

CX

SPCA Pet Insurance

3 years ago

Hi Jess, Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

Date of purchase: 30/05/2023

0

RC

Rhonda Cox

Feefo Verified

3 years ago

What Rhonda Cox said about SPCA Pet Insurance:

Excellent communication. Everything explained in detail. Your representative spoke well and clearly. Even called back to make sure he had explained everything. Now who does that. Would definitely...

SPCA Pet Insurance Reviews

SPCA Pet InsuranceMore reviews of this productView product websiteRelatively reasonable rates :)

SPCA Pet InsuranceMore reviews of this productView product websiteShe talked a lot I fell asleep halfway thru

SPCA Pet InsuranceMore reviews of this productView product websiteGood value and good to deal with

SPCA Pet InsuranceMore reviews of this productView product websitePolicy cost good thank you

SPCA Pet InsuranceMore reviews of this productView product websiteSame issues. Read above...

SPCA Pet InsuranceMore reviews of this productView product websiteWebsite easy to navigate.

SPCA Pet InsuranceMore reviews of this productView product websiteNo hidden costs and everything is transparent.

SPCA Pet InsuranceMore reviews of this productView product websiteReally good service and fast

SPCA Pet InsuranceMore reviews of this productView product websiteWe had Pet insurance with another company but the price was very high. Your price is reasonable and covers the same things.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?