Excellent service, very happy with everything. I received a quote online, but I had a couple of questions. I spoke with the amazing Trent, and went ahead with the policy purchase with him on the...
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CX
SPCA Pet Insurance
1 year ago
Hi Freda,
It is a pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf.
Kind regards,
Alisa
Very good service which was done over several days as we had to discuss several things amongst ourselves in order to confirm we had the correct policy for our needs.
Madison answered all our...
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CX
SPCA Pet Insurance
1 year ago
Hi there,
It is great to hear of the service that you received when speaking with Maddison and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Hi Karen,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy in the future.
Kind regards,
Scott
I was only checking the estimate of the monthly payment of the insurance on the website, but a couple days later a salesperson from SPCA phoned me during the day in the middle of my work and tried to...
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CX
SPCA Pet Insurance
1 year ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction caused. From time to time, we try to keep in touch with customers who have previously made enquiries with us. We like to stay up to date to see if we can help them with their insurance needs as their circumstances change. We apologise for any inconvenience caused in doing so. Please send us your contact details and we will add them to our Do Not Call list to ensure you receive no further calls from us.
You can opt out of receiving calls from us when we contact you or by contacting us on 0800 812 021.
Kind regards,
Scott
Product reviews
CX
SPCA Pet Insurance
1 year ago
Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy in the future.
Kind regards,
Scott
Date of purchase: 01/11/2024
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AM
Amy Mcpake
Feefo Verified
Auckland
1 year ago
What Amy Mcpake said about SPCA Pet Insurance:
I had to talk to about 4 different people to sort my issue out. Maddison was very helpful but and the first person I talked to set the policy up did not explain that we would not be covered from...
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CX
SPCA Pet Insurance
1 year ago
Hi Amy,
Thank you for sharing your experience with us, I am deeply sorry for any dissatisfaction caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We would like the opportunity to assist you and address any concerns that may exist, if you are awaiting contact please let me know as I will be able to escalate this from our end.
Kind regards,
Scott
AM
Amy Mcpake
1 year ago
Hi Scott, I have now had my issues sorted. Just wanted other people to be aware.
Thanks
Amy
Product reviews
CX
SPCA Pet Insurance
1 year ago
Hi Amy,
Thank you for sharing your experience with us, I am deeply sorry for any dissatisfaction caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We would like the opportunity to assist you and address any concerns that may exist, if you are awaiting contact please let me know as I will be able to escalate this from our end.
Kind regards,
Scott
Date of purchase: 31/10/2024
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Trusted Customer
Feefo Verified
1 year ago
I found the details which were there to be filled out very easy to follow so hope this is of some help. Thanking you Pamela Asher
CX
SPCA Pet Insurance
1 year ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Hi Aroha,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy or any queries in the future.
Kind regards,
Alisa
Hi Kerry,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.