Top notch and was easy to compare quotes . Was keen to tie up with SPCA as the work you carry out resonates well with us .
CX
SPCA Pet Insurance
9 months ago
Hi there,
Thank you for sharing your experience on your recent contact with us. Our team of professionals are dedicated to providing the best customer service. It’s so nice to hear that our team helped to make your experience such a positive one.
Kind regards,
Scott
Very thorough, friendly and totally made sure I understood everything.
CX
SPCA Pet Insurance
10 months ago
Hi Adele,
Thank you for your great review, we really appreciate you taking the time to let us know about your experience. We're glad you felt supported and everything was clearly explained.
Kind regards,
Alisa
Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future.
Kind regards,
Scott
Product reviews
CX
SPCA Pet Insurance
10 months ago
Hi there,
Thank you for taking the time in sharing your review with us, we appreciate the feedback you have provided. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We would love the opportunity to go over your policy with you again and attend to any questions you may have about your policy. If you would like to do so, please let us know and I can organise for someone to assist.
Kind regards,
Scott
Outstanding went the extra mile in customer service.
CX
SPCA Pet Insurance
11 months ago
Hi Sue,
We are delighted to hear of the great service you received when speaking with our team member and that we have been able to provide you with cover to suit your needs.
Thank you for taking the time out of your day to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 07/07/2025
0
Share
Trusted Customer
Feefo Verified
11 months ago
Very knowledgeable and well explained conditions
Product reviews
CX
SPCA Pet Insurance
11 months ago
Hi there,
It is great to hear of the service that you received and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Hi there,
It is great to hear that we have been able to assist you with your insurance needs and that arranging your cover through our user-friendly online portal was made easy.
Thank you for taking the time to let us know about your experience, we really appreciate it!
Kind regards,
Alisa
Product reviews
Date of purchase: 30/06/2025
1
Share
Trusted Customer
Feefo Verified
11 months ago
It was easy to sign up and get it but harder to open and sign in
CX
SPCA Pet Insurance
11 months ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any difficulties caused. We appreciate you bringing this to our attention and we would like the opportunity to assist you with this.
If you would like assistance, can you please contact us on 0800 812 020 or confirm a suitable time when you would like to be contacted.
Kind regards,
Scott
Trusted Customer
11 months ago
Was able to sort it thanks
Product reviews
CX
SPCA Pet Insurance
11 months ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any difficulties caused. We appreciate you bringing this to our attention and we would like the opportunity to assist you with this.
If you would like assistance, can you please contact us on 0800 812 020 or confirm a suitable time when you would like to be contacted.
Kind regards,
Scott
Hi Mark,
Thank you for taking the time to share your review and your feedback with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future.
Kind regards,
Alisa
Product reviews
Date of purchase: 28/06/2025
0
Share
LI
Libby
Feefo Verified
Christchurch
11 months ago
What Libby said about SPCA Pet Insurance:
Lovely experience delt with Maddison and she was able to answer all the questions I had after previously signed up with a different company to find out they do not cover common things for a French...
Read more
CX
SPCA Pet Insurance
11 months ago
Hi Olivia,
We are happy to hear of the great service that you received when speaking with Maddison.
Thank you for taking the time to share your review with us, we really appreciate it. Kind regards,
Scott
Product reviews
Date of purchase: 24/06/2025
0
Share
Trusted Customer
Feefo Verified
11 months ago
Great upto the end query which wasn’t answered and caus3d me to cancel the policy.
CX
SPCA Pet Insurance
10 months ago
Hi there,
Thank you for taking the time to share your review with us, I am sorry to hear about your dissatisfaction.
Please don't hesitate to reach out if you have queries about your policy.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.