They supplied the wrong product initially, but were very prompt in replacing it free of charge without asking me to package up and return the wrongly dispatched low value product. So I was pleased...
after ordering and paying was told the item was not in stock, if I had known prior to paying I would probably purchased elsewhere as I needed the items urgently
I was looking for lights that would match ones I already have fitted on my staircase. I've sent them several emails with queries over the course of several months. They have not responded to any of...
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sparksdirect
sparksdirect
10 years ago
we are sorry to hear this. We checked our email and found only one email from you - a year ago, to which we replied in due time. You can always give us a call at 020 7263 8007 to talk to one of our sales people when there's something urgent.
Regarding the items you ordered, if they are not what you need, you can request to return them and we can take them back for a full refund of their value (as per our online orders and returns policy). We do our best to present the most appropriate picture for these items, and we have an accurate description on the website, so the customer knows what he or she orders...but it happens not to match what you already have. In any case, we are here to help - you can contact us at sales@sparksdirect.co.uk or via online chat on our website.
The online sales team at Sparks
Date of purchase: 29/11/2015
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Trusted Customer
10 years ago
Excellent and quick service
Product reviews
Date of purchase: 28/11/2015
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Trusted Customer
10 years ago
good
Product reviews
Date of purchase: 26/11/2015
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Trusted Customer
10 years ago
Excellent
Product reviews
Date of purchase: 25/11/2015
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Trusted Customer
10 years ago
Ordered and fitted within 24 hours, rapid service, would highly recommend
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
