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Spalding Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

WA

Warren Attard

Feefo Verified

5 years ago

What Warren Attard said about Spalding:

Received the goods within a couple of days of ordering. Well done .

Product reviews

Date of purchase: 22/07/2020

0

Trusted Customer

Feefo Verified

5 years ago

Missing parts - and am not getting any help with replacements

Terrible. My basketball ring is missing parts and can’t be assembled. When I contacted customer service they 1) took ages to get back to me 2) just said “did you look through everything”. Terrible...

Chris

Spalding

5 years ago

Hi A member of our warehouse team are trying to locate the replacement part for you today. We have had to reduce our staff on site due to the stage 4 restrictions and trying to maintain our normal operations while keeping our staff's health and safety the number 1 priority. A member of our customer service team will be in touch today.

Date of purchase: 27/07/2020

0

Trusted Customer

Feefo Verified

5 years ago

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Great Product! Good service

Great Service. Prompt responses when needed regarding delivery and instructional advice. Product is as shown on website, and i am really happy with the product!

Product reviews

Date of purchase: 23/07/2020

0

DM

David Mansfield

Feefo Verified

5 years ago

What David Mansfield said about Spalding:

Great job

Ordered for my son for his 11th birthday. Was on time . Great product. Packaged well. He was very happy with his present.

Product reviews

Date of purchase: 15/05/2020

0

CB

Cristie Bayford

Feefo Verified

5 years ago

What Cristie Bayford said about Spalding:

Fantastic

Shipped on time, great quality product, great prices and arrived relatively quickly

Product reviews

Date of purchase: 06/05/2020

0

Trusted Customer

Feefo Verified

5 years ago

Easy process. Fast shipping.

Product reviews

Date of purchase: 01/04/2020

0

PA

Paul

Feefo Verified

5 years ago

What Paul said about Spalding:

Waited over 3x weeks for delivery. Ordered two basketballs and one deflates within 24hrs but I didn't want to wait another 3x weeks so I bought another brand from Rebel

Chris

Spalding

5 years ago

Hi There Thank you for contacting us. I have had a look into your order and i can see our warehouse team dispatched the goods the next day, however at the time of ordering COVID-19 was majorly impacting AUSPOST services and there were lengthy delays around the country. in terms of the ball it would still be under warranty and we can definitely look to replace the ball for you.

PA

Paul

5 years ago

Hi Chris, I've heard this before. I have my own business that requires several interstate deliveries on a weekly bases from different companies and the worst-case scenario was only 1 additional day for receiving the goods. Sorry but Spalding couldn't confirm where the package was therefore tracking procedures obviously has an issue and blaming someone else doesn't work. Had Spalding known what the status on an order was they should have jumped onto it immediately however after 3x weeks, please.

Product reviews

Date of purchase: 01/04/2020

0

Trusted Customer

Feefo Verified

6 years ago

Fast delivery but product big disappointment on the quality.

Fast delivery.

Product reviews

Date of purchase: 25/03/2020

0

Trusted Customer

Feefo Verified

6 years ago

Took longer to arrive than expected.

Product reviews

Date of purchase: 03/08/2019

0

SR

Steven Van Ryn

Feefo Verified

6 years ago

What Steven Van Ryn said about Spalding:

Great product and service

The product arrived in good time and is of high quality. When one bolt required for installation was missing the customer service team promptly sent it out after I contacted them

Product reviews

Date of purchase: 01/04/2020

0

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