How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Southall Travel Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 10,720 reviews

Trusted Customer

Feefo Verified

3 years ago

Excellent service from Tejas in booking seven tickets to Amritsar

Excellent service from Tejas in booking seven tickets to Amritsar. Once dates were finalised confirmation was quick.

Customer Support Team

Southall Travel

3 years ago

Dear Valued Customer, We really appreciate you for taking out the time and sharing your kind review. Such feedbacks motivate our staff and helps us in improving our services further. We are looking forward to serving you again in the near future. Regards, Southall Travel

Trusted Customer

Feefo Verified

3 years ago

Need to improve communication with customer.

Nearly 3 weeks and still waiting for invoice and name details to be corrected (I had corrected the name in an email and it hadn’t been actioned properly and so the initial deposit invoice continued...

Customer Support Team

Southall Travel

3 years ago

Dear Valued Customer, We understand that your experience with us hasn't been the best. Kindly write to us at customercare@southalltravel.co.uk and our escalations team will definitely look into the matter on priority. Regards, Southall Travel

Mr Mayur Raja

Feefo Verified

3 years ago

What Mr Mayur Raja said about Southall Travel:

BE AWARE!!

We booked both international (Premium Eco) and domestic flights to and within India with ST. The communication with the first agent we dealt with (I won't name him here bur can do...) told us that...

Customer Support Team

Southall Travel

3 years ago

Dear Mr Raja, We are sorry to hear that your experience with us hasn't been the best. Please be informed that the conditions pertaining to the changes and cancellations were intimated to you prior to confirming the tickets. The travel quotation was sent to you which includes this information. Furthermore, the booking was processed only upon receiving your written confirmation on the quotation that we provided. Although this has been a dissatisfactory experience for you, we would be obliged if you could render us other opportunities to repose your confidence in booking with us. Regards, Southall Travel

Trusted Customer

Feefo Verified

3 years ago

Helpful & knowledgeable, also efficient

Customer Support Team

Southall Travel

3 years ago

Dear Valued Customer, We are delighted to receive your kind review and we look forward to serving you again in the near future. Regards, Southall Travel

Mrs Harvinder Kaur Paneser

Feefo Verified

Luton

3 years ago

What Mrs Harvinder Kaur Paneser said about Southall Travel:

There face to face service at the travel site is not a very good service. If there are customers waiting to see the travel consultant they just rush. I booked my tickets over the phone and the...

Customer Support Team

Southall Travel

3 years ago

Dear Mrs Panesar, Your valuable feedback is much appreciated as it is our continuous effort to improve our services. We would be obliged if you could render us another opportunity to serve you better in the future. Regards, Southall Travel

Mr Harjit Singh Makkar

Feefo Verified

3 years ago

What Mr Harjit Singh Makkar said about Southall Travel:

I am dealing with Southall travels from many years and never got disappoint

Mr. Charlie was well experience person and understand all my requirements. And get us the best possible deal.

Customer Support Team

Southall Travel

3 years ago

Dear Mr Makkar, Thank you for trusting us with your travel arrangements. We look forward to your continuous support in the future. Regards, Southall Travel

Mr Dalbir Singh

Feefo Verified

3 years ago

What Mr Dalbir Singh said about Southall Travel:

Great service find the deal what I am looking for.

Customer Support Team

Southall Travel

3 years ago

Dear Mr Singh, Thank you for your valuable feedback. We look forward to serving you again in the near future. Regards, Southall Travel

Mr Ravi Patel

Feefo Verified

Cheam

3 years ago

What Mr Ravi Patel said about Southall Travel:

Excellent

Judy was knowledgeable and very efficient; we managed to book our travel and accommodation fairly swiftly.

Customer Support Team

Southall Travel

3 years ago

Dear Mr Patel, Thank you for your valuable feedback! Our travel consultant, Judy would be thrilled to hear about this! It is our commitment to provide such level of services at all times. We look forward to assisting you again in your future travels. Regards, Southall Travel

Trusted Customer

Feefo Verified

3 years ago

Excellent customer service and best rates always

Customer Support Team

Southall Travel

3 years ago

Dear Valued Customer, Thank you for choosing us for your travel arrangements. We look forward to assisting you again in your future travels. Regards, Southall Travel

Mr Siju Joseph

Feefo Verified

3 years ago

What Mr Siju Joseph said about Southall Travel:

Full of attention got it what I need

Customer Support Team

Southall Travel

3 years ago

Dear Mr Josseph, Your valuable feedback is much appreciated. We look forward to serving you again in the near future. Thank you for choosing us. Regards, Southall Travel

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo