Sneyd’s Wonderfeeds Reviews

Hi Peter, Thank you for reaching out and for your continued support of our Grain-Free Beef & Sweet Potato diet. To answer your question directly: No, we have not changed the recipe or the ingredients. Because we use natural ingredients, you may occasionally notice slight variations in texture or colour between different batches. While we strive for consistency, these minor differences can happen during production, but they aren't a result of a formula change. I will personally investigate this for you. We keep detailed batch records for everything produced on-site, so I will go back and compare the records from your specific batch against previous ones to ensure everything is within our standard specifications. I actually feed this exact diet to my own dogs, and I haven't noticed any differences in the food or their reaction to it lately. We take the quality of our range very seriously, so please rest assured that your dog is still getting the same high-standard nutrition. We really appreciate you keeping such a close eye on your dog's food! I'll be in touch if my investigation turns up anything unusual.

Hi Peter, Thanks for coming back to me, that’s really helpful to know. What you’re describing can sometimes happen with grain-free diets like ours, particularly because we use sweet potato as the main carbohydrate source. Natural variation in the raw ingredients and the cooking process can affect how the kibble absorbs water, so some batches may go softer, while others can feel slightly more sticky when soaked. That said, it shouldn’t be overly slimy or unusual, so I do want to take a proper look into this for you. If you’re able to send me the batch number from the back of the bag, I can trace it and check everything against our production records. Just to reassure you, there haven’t been any changes to the recipe or ingredients, and the nutritional profile remains the same. Thanks again for flagging it, we really appreciate it.

Hi Peter, Thanks for sending that over, I’ve checked the batch on our system and everything is in line with our usual production standards, so nothing is showing as out of spec from our side. That said, I completely understand your concern based on what you’ve experienced with this bag. Even when everything is technically correct, if it’s not quite what you’re used to, it doesn’t feel right. As a gesture of goodwill, I’d like to offer you 15% off your next order. When you’re ready, just give us a call and we’ll apply that for you, or if you’d prefer, I can send you a discount code to use online. Thanks again for bringing it to my attention, we really do appreciate it.

We're sorry to hear that this experience didn't meet your expectations. Due to current supply issues with certain lines, we have been offering our Salmon & Rice diet as a suitable alternative at no extra cost to ensure our customers' dogs don't go without. We are working hard to restore our full range as soon as possible. As a gesture of goodwill for the disruption to your usual order, please look out for a 15% discount code arriving in your inbox shortly.