How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

SME Inc. USA Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sme-inc | Feefo

Displaying all 429 reviews

Trusted Customer

Feefo Verified

5 years ago

Discontinued and back order

Of the 9 items I ordered, I have received 4 so far. One was discontinued and the rest are on back order. The one that was discontinued was the main reason I ordered from SME and it took a week to...

Date of purchase: 06/04/2021

Focus Physical Therapy

Feefo Verified

5 years ago

What Focus Physical Therapy said about SME Inc. USA:

Customer service is great and attentive. I received some incorrect items and immediately shipped out the correct ones. I also got items that were different than presented on the website and they...

Pam

SME Inc. USA

4 years ago

Thank you for your feedback! I am following-up to confirm the issue was resolved for you. Please contact OrderNow@smeincusa.com if we can be of any further assistance.

Date of purchase: 01/04/2021

Montana Spine & Joint Rehab

Feefo Verified

5 years ago

What Montana Spine & Joint Rehab said about SME Inc. USA:

Prompt shipping and good selection of equipment.

Date of purchase: 30/03/2021

Trusted Customer

Feefo Verified

5 years ago

An item was damaged and it took a lot of steps to get a replacement. Took 3 different emails and taking various pictures to prove it was damaged and needed replacing. The item was only $13

Pam

SME Inc. USA

4 years ago

Thank you for your feedback! We're sorry to hear that your item was damaged in transit. Whenever a product is damaged in transit, we like to file this information with the carrier. All carriers ask for pictures in order to examine the situation so they can improve their services. We're worry this was an inconvenience; however, it will hopefully prevent a similar situation from happening in the future.

Date of purchase: 30/03/2021

ONeill PT Services

Feefo Verified

5 years ago

What ONeill PT Services said about SME Inc. USA:

Greta products, great service

I've been purchasing my equipment and supplies from SME for 26 years. They are the best company I have dealt with

Date of purchase: 22/03/2021

Qi Acupuncture

Feefo Verified

5 years ago

What Qi Acupuncture said about SME Inc. USA:

Good service!

Date of purchase: 20/03/2021

Tri-County Sports and Rehab

Feefo Verified

5 years ago

What Tri-County Sports and Rehab said about SME Inc. USA:

Great customer service!

Extremely fast shipping and excellent customer service always!

Product reviews

Date of purchase: 03/03/2021

Trusted Customer

Feefo Verified

5 years ago

Like it

Ordering is easy and prices are competitive.

Product reviews

Date of purchase: 25/02/2021

Touchstone Physical Therapy & Wellness

Feefo Verified

5 years ago

What Touchstone Physical Therapy & Wellness said about SME Inc. USA:

Quick and efficient delivery. Excellent service!

Product reviews

Date of purchase: 25/02/2021

Trusted Customer

Feefo Verified

5 years ago

Nice job!!

Date of purchase: 18/02/2021

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

SME Inc. USA Reviews

Vasyli Prior OrthoticsMore reviews of this product (1)View product websiteWorks great at a very good price point.

Vasyli Custom Green Full Length OrthoticsMore reviews of this product (2)View product websiteExcellent product for the price

Vasyli Custom Green 3/4 Length OrthoticsMore reviews of this product (2)View product websiteExcellent product for the price

RockTapeMore reviews of this product (2)View product websiteBest tape to use. Better than all the competitors

SME BlackMax Foam Roller 6in x 36inMore reviews of this product (2)View product websiteBlack roller hold up well. My clients are happy with them.

InTENSity IF Combo IIMore reviews of this product (1)View product websiteEasy machine to use and one of my favorites.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?