Very quick delivery - Easy to order product online.
Date of purchase: 11/08/2021
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EP
Excel Physical Therapy - Phoenixville
Feefo Verified
4 years ago
What Excel Physical Therapy - Phoenixville said about SME Inc. USA:
Still have not received this order. Last months order went to the back door of the wrong company after not arriving and having to call to have it sent again
Pam
SME Inc. USA
4 years ago
Thank you for your feedback! While we do everything we can to ensure our orders are delivered to the correct address, we can not guarantee that the carrier – in this case FedEx – will deliver the package correctly. One of our managers contacted your assistant clinical director about this shipment and we will notify your local FedEx terminal about this repeat problem. Additionally, we will file a claim with the carrier and we’ll be reshipping this order to you today. We’re sorry for the inconvenience and hope this does not continue to be a problem. Please contact us directly should you continue to have problems so we can take immediate action. Thank you!
Date of purchase: 02/08/2021
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TR
Tri-County Sports and Rehab
Feefo Verified
Elkin, NC
4 years ago
What Tri-County Sports and Rehab said about SME Inc. USA:
I originally met with Alan on a " cold Call' but she was and is in not way cold. She is very personable that I had no problem taking time out of my morning to talk to their. Once i had a chance to...
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Date of purchase: 28/06/2021
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Trusted Customer
Feefo Verified
5 years ago
They are available, willing and able to answer questions regarding products and prices.
Date of purchase: 23/06/2021
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WA
Waldron
Feefo Verified
5 years ago
What Waldron said about SME Inc. USA:
Package has still not arrived. It has been “on the way” via UPS shipping since 6/15. Most likely not SME’s fault, but there should be follow up with UPS.
Pam
SME Inc. USA
5 years ago
Thank you for your feedback! Carriers do not let shippers know if/when a package is delayed/lost, but we’re quick to find a resolution when we’re alerted by our customers. In this instance, it appears that UPS lost your package. We’ll file a claim and we’ll ship a replacement order out to you today. Thank you for reaching out, and we apologize for the inconvenience.
WA
Waldron
5 years ago
Thank you very much for resolving this issue and sending product out again! Much appreciated!!!!
Date of purchase: 10/06/2021
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AW
Access Physical Therapy & Wellness - Wallkill
Feefo Verified
5 years ago
What Access Physical Therapy & Wellness - Wallkill said about SME Inc. USA:
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.