Placed order on 2nd December, paid, money cleared account, yet on 16th December goods still not received with no reply to my emails.
Slingsby
Slingsby
15 years ago
Thank you for your reply, due to the high demand of the salt and other winter products and the adverse weather conditions please accept our apologies for the delay of your order, this will be delivered the first week in the New Year.
Tracy Glennon
Date of purchase: 02/12/2010
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Trusted Customer
Feefo Verified
15 years ago
have delt with sligsby for a number of years and their service is brilliant
Product reviews
Date of purchase: 02/12/2010
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Trusted Customer
Feefo Verified
15 years ago
The Shovel came excellently packed and is exactly what I needed.
Placed order, and got phone call couple days later saying no stock left.
Placed order on 3rd, told on 7th that one of the items on my order was out of stock. Was told that item would reach me by end ...
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Slingsby
Slingsby
15 years ago
Thank you for your reply. Sorry for the delay on your order, due to the adverse weather conditions and the high demand of the winter products, our delivery service has not been up to the usual standard, looking into your account your order has now been successfully delivered.
Tracy Glennon
I ordered a snow pusher and I was not informed that they were out of stock. However once I made an enquiry I was pleased with the response. I am still awaiting delivery.
Slingsby
Slingsby
15 years ago
Thank you for your reply. Unfortunately this item is still out of stock due to high demand, however we have an alternative product with the same specification that will be despatched the first week of the new year. Sorry for any inconvenience.
Tracy Glennon
Date of purchase: 01/12/2010
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Trusted Customer
Feefo Verified
15 years ago
A great service thanks.
Product reviews
Date of purchase: 29/11/2010
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Trusted Customer
Feefo Verified
15 years ago
Delivery slow possibly due to weather. No communication to say goods had been dispatched
Delivery time much longer than the website said, however appreciate that very bad weather was most likely to blame - but please manage my expectations.
Slingsby
Slingsby
15 years ago
Thank you for your response. Sorry to hear that you found our product and service unsatisfactory, due to the adverse weather conditions of late, lead times on delivery have been quite demanding.
The product you purchased is listed in out catalogue as a Standard Shovel, we are very sorry this again didn't meet your expectations. Hopefully given the chance any future correspondence with you will be dealt with more effectively.
Tracy Glennon
Product reviews
Date of purchase: 01/12/2010
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Trusted Customer
Feefo Verified
15 years ago
Service was excellent.Delivered quickly after atrosious weather conditions.
My order did not arrive quickly, due to snow, and it would have been good to be told this, but Slingsby did respond quickly to my enquiry when I asked where it was.
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