I ordered a snow shovel from this website as it appeared to be in stock (other websites showed 'out of stock') and said it offered next day delivery. When I got the confirmation it said it was out of...
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Slingsby
Slingsby
15 years ago
Thank you for your response. We’re sorry to hear that we did not meet your expectations on this occasion. Our Customer Service Team do their upmost to provide the required assistance should our customers have any problems. We are always looking into more effective ways of dealing with our Customer requirements, hopefully given the chance of any further business with you this will be dealt with more efficiently.
Laura-Beth Linfoot
The reason I left the poor mark was when I had to call after 8 days of waiting for the snow shovel I was told they were waiting on the shafts even though I had supplied a e mail address and also my...
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Slingsby
Slingsby
15 years ago
Thank you for your reply, we are very sorry to hear that you were disappointed with our service. Our Customer Service Team do their upmost to provide the required assistance should our customers have any problems. However on this occasion we appear to have let you down. We are always looking into more effective ways of dealing with our Customer requirements, hopefully given the chance of any further business with you this will be dealt with more efficiently.
Laura-Beth Linfoot
Thank you for your response. We’re sorry to hear that we did not meet your expectations on this occasion. Due to adverse weather conditions and high demand for this product your order has been delayed. Our Customer Service Team do their upmost to provide the required assistance should our customers have any problems. We are always looking into more effective ways of dealing with our Customer requirements, hopefully given the chance of any further business with you this will be dealt with more efficiently.
Laura-Beth Linfoot
The website was good and the end product was excellent, my problem was that I placed my order, it was not delivered and I did not hear anything from Slingsby for several weeks. I emailed them to find...
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Slingsby
Slingsby
15 years ago
Thank you for your response. We’re sorry to hear that we did not meet your expectations with our delivery service on this occasion. Due to adverse weather conditions and high demand for this product your order was delayed. We pride ourselves on great value and fantastic service and our Customer Service Team do their upmost to provide the required assistance should our customers have any problems. We are always looking into more effective ways of dealing with our Customer requirements, hopefully given the chance of any further business with you this will be dealt with more efficiently.
Laura-Beth Linfoot
advertised as next day delivery but it took 5 days without an email to advise reason for delay
Slingsby
Slingsby
15 years ago
Thank you for your response. We’re sorry to hear that we did not meet your expectations with our delivery service on this occasion. Due to adverse weather conditions and high demand for this product your order was delayed. We pride ourselves on great value and fantastic service which given the chance we will satisfy on your next order. We apologies for any inconvenience this may have caused.
Laura-Beth Linfoot
took 8 days for snow shovel - in stock on web site - to be packaged and posted out. I bought it because of all the snow and it took 11 dys to turn up: far too long
Slingsby
Slingsby
15 years ago
Thank you for your response. We’re sorry to hear that we did not meet your expectations on this occasion. Due to adverse weather conditions and high demand for this product your order was delayed. Our Customer Service Team do their upmost to provide the required assistance should our customers have any problems. We are always looking into more effective ways of dealing with our Customer requirements, hopefully given the chance of any further business with you this will be dealt with more efficiently.
Laura-Beth Linfoot
This is 2nd occasion I have used Slingsby and both times my order has taken ages to arrive. I ordered 2 snow snow shovels on 12 December..they still haven't arrived. Don't think I'll be ordering...
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Slingsby
Slingsby
15 years ago
Thank you for your feedback. We’re sorry to hear that we did not meet your expectations with our service. Our Customer Service Team do their upmost to provide the required assistance should our customers have any problems. We are always looking into more effective ways of dealing with our Customer requirements, hopefully given the chance of any further business with you this will be dealt with more efficiently.
Laura-Beth Linfoot
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.