Terrible customer service. Long delay from purchase to receiving product with no communication unless many prompts. 3 failed delivery dates with no call to say delivery wasn't taking place. I would...
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Slingsby
Slingsby
15 years ago
Thank you for your reply, we are very sorry to hear that you were disappointed at our service. Slingsby takes the utmost care to ensure that our Customer Service Team does their upmost to provide the required assistance should our customers have any problems. However on this occasion we appear to have let you down, whilst looking into your account the next working day after placing your order an email was sent explaining a delay on the product, then various communications was sent explaining our problems with this product from our manufacturer. We are always looking into more effective ways of dealing with our Customer requirements, hopefully given the chance of any further business with you this will be dealt with more efficiently.
Tracy Glennon
Excellent products. However on this occasion it would have been beneficial if they had notified me that one item was on back order rather than relasing the other product and informing me seperately.
Date of purchase: 02/02/2011
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Trusted Customer
Feefo Verified
15 years ago
Good customer service
Product reviews
Date of purchase: 02/02/2011
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Trusted Customer
Feefo Verified
15 years ago
The best
Product reviews
Date of purchase: 23/01/2011
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Trusted Customer
Feefo Verified
15 years ago
Really helpful on the phone
Product reviews
Date of purchase: 01/02/2011
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Trusted Customer
Feefo Verified
15 years ago
Goods received day after order placed. Very pleased with prompt service and delivery
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