I had an issue with the Slingsby website when placing the order. Despite advertising that the Customer Service telephone line was open in the evening, the person who picked up the call was unable to...
Read all
Sophie
Slingsby
1 year ago
We’re sorry to hear about your recent experience with our website. We do state that phone lines are open 8AM-10PM, all calls past 5.15PM are answered by our out of hours service. Please be assured that all actions from our out of hours service is fed into our head office team and dealt with during normal business hours.
We will look into further clarifying the details of our phone service on our website - thank you for bringing it to our attention. It sounds like you are now equipped with rock salt should you need it for the winter weather conditions.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.