I'm extremely sorry to hear about this. Has our customer service team rectified this for you yet? If not, I'll escalate this immediately.
Thank you
Trusted Customer
8 years ago
They have offered me a refund plus a refund on postage. I sent the incorrect item back over a week ago now, and still nothing. Apparently there was no more stock, but I saw the item offered in a bundle of two soon afterwards. Surely it could have been separated as both items were available separately...
Jane
Your Home Depot
8 years ago
Someone from our customer service team will be in touch shortly.
They never sent me the item because they were out of stock. Didn't reply to my email. Didn't offer me any compensation for all the time I waited for the delivery to never arrive.
Jane
Your Home Depot
8 years ago
I'm extremely sorry to hear about this, has someone from our customer service team been in touch yet? If not I'll escalate this ASAP.
Thank you
TC
Trusted Customer
8 years ago
I sent the customer service team an email 6 days ago and there is still no response.
I also don't think I've received my refund yet.
Jane
Your Home Depot
8 years ago
I've escalated this with our Customer Service team and they will be able to process the refund for you.
Thank you & sorry for the inconvenience
Date of purchase: 05/09/2017
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Your Home Depot:
Have not received item. It's been 3 weeks
Jane
Your Home Depot
8 years ago
Hi,
I've just tracked your order and there was an attempted delivery on 31 August but the Aus Post tracking says 'address not known' so it says it has been returned to sender. I'll speak to our warehouse and get them to re-send. Was there another address you wanted it sent to or the original one from your order?
Thank you
Jane
Your Home Depot
8 years ago
It looks like a business address? Do you have a floor number or anything that can direct the delivery specifically to you rather than the building for when we re-send it so we can ensure it gets delivered to you?
Thank you!
Jane
Your Home Depot
8 years ago
Our warehouse has received your package back here, please can you provide the business name/building level so we can resend your order and ensure it reaches you?
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Welcome to Your Home Depot. You'll save hundreds on all the biggest brands in homewares! Shop our range of over 50 leading brands online. We ship Australia wide!
