Very bad after sales help, rang emailed no help at all .Faulty handle on a wok i purchased
Jane
Your Home Depot
8 years ago
Hi,
I'm extremely sorry to hear about this. Has anyone got back to you yet from our customer service team? If not I'll escalate this immediately.
Thank you
TC
Trusted Customer
8 years ago
still waiting i have heard nothing in reguards to my issue sarsha d is supposedly sorting out the problem its been over a month since purchase i would like to buy more products but a bit put off if an item needs to be returned nothing happens thanks brad
Jane
Your Home Depot
8 years ago
Sorry about this and for the delayed reply, I have escalated this and someone will be in touch today to sort out your issue.
Thank you
Product reviews
Jane
Your Home Depot
8 years ago
Hi,I'm extremely sorry to hear about this. Has anyone got back to you yet from our customer service team? If not I'll escalate this immediately.Thank you
Jane
Your Home Depot
8 years ago
Hi,I'm extremely sorry to hear about this. Has anyone got back to you yet from our customer service team? If not I'll escalate this immediately.Thank you
I ordered online, products delivered promptly and as described. No problems.
Date of purchase: 26/08/2017
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Trusted Customer
8 years ago
Not the best.
My parcel was dispatched but did not include all items I ordered.
I received an email 2 days after dispatch stating that one of the items (qty 2) was damaged - hence unable to supply.
A...
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Jane
Your Home Depot
8 years ago
Hi,
I'm extremely sorry to hear about this. I'll escalate this with our customer service manager. Thank you for your feedback. Do you have the refund yet? If not I'll push this through for you ASAP.
Thank you and sorry for the inconvenience caused.
Trusted Customer
8 years ago
Hi Jane,
thank you for your response.
I do have my refund now for the items that turned out to be damaged in your warehouse.
I also rang and asked if you would be getting in more stock of the flour keepers but was told you will no longer be stocking these.
Is this correct please as it appears it is still available and in stock on your website?
Many thanks,
Lesia
Jane
Your Home Depot
8 years ago
Hi,
Great to hear. I've just checked with our warehouse, it's just showing one in stock as its the damaged item which we are now removing from stock and unfortunately we won't be getting any more in of this line.
Thank you & sorry for the inconvenience caused
Product reviews
Jane
Your Home Depot
8 years ago
Sorry about this, I'll escalate your refund with our customer service team immediately.
They sent me the wrong (cheaper) item 4 days ago so I phoned and as advised sent an email with photos and apart from a generic response promising contact I have not heard from them since. Not...
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Jane
Your Home Depot
8 years ago
Hi,
I'm extremely sorry to hear about this and will pass on your feedback to our customer service manager. Has someone from the team rectified your issue now?
Thank you and sorry for the inconvenience.
Trusted Customer
8 years ago
After I made another phone call after several days of silence, everything has now been dealt with quickly and efficiently, and I have been kept updated promptly.
Jane
Your Home Depot
8 years ago
Great to hear thanks & sorry again for the inconvenience caused by this issue.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Welcome to Your Home Depot. You'll save hundreds on all the biggest brands in homewares! Shop our range of over 50 leading brands online. We ship Australia wide!
