It was my wife's 60th birthday and I arranged a cake at a cost and the staff decorated our room,
I was hoping for a complimentary room upgrade but was declined and given a price if I wanted to...
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Clare
The Gambia Experience
9 months ago
Thank you for your feedback and honest review of your time at Kombo Beach. I am sorry to hear a few elements were disappointing to you. I hope you had an otherwise enjoyable stay.
Date of purchase: 13/12/2025
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Miss Gibbons
Feefo Verified
GBR
10 months ago
What Miss Gibbons said about The Gambia Experience:
The service of the customer service over the phone was great as usual. The check in desk were lovely too. The flight attendants on the way there seemed abit tired / stressed like they didn’t want to...
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Clare
The Gambia Experience
9 months ago
This is fantastic to hear! We are delighted that the few points of refurbishment have not gone unnoticed and have made a positive impact to an already great hotel. Thank you for your feedback.
Flight was good as was in hotel rep service.Nothing was too much.I was there with a lady who had lived in Gambia for 35years.We spent a lot of time in the bush visiting her friends.I highly recommend...
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Clare
The Gambia Experience
9 months ago
We are sorry to hear you were disappointed by a few elements and I will certainly look into your points for recommendation. I hope despite this you enjoyed your stay.
Date of purchase: 09/12/2025
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Mr Ballard
Feefo Verified
GBR
10 months ago
What Mr Ballard said about The Gambia Experience:
the company are excellent in what they do but did get it wrong this time with my outbound flight, the upgraded flight did not exist and now costing fifty percent extra is personally i think...
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Clare
The Gambia Experience
9 months ago
I am so pleased to hear the staff continue to be friendly and attentive, despite the hotel itself showing some signs of wear and tear. Thank you for your honest review.
Date of purchase: 13/12/2025
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Trusted Customer
Feefo Verified
10 months ago
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Date of purchase: 09/12/2025
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Mrs Barclay
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GBR
10 months ago
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Clare
The Gambia Experience
9 months ago
Wow it is so wonderful to hear that after 23 years you continue to love Kombo Beach Hotel Mrs Barclay! You are so valued as a customer of ours and we hope to continue welcoming you back for as long as possible.
Honest lively very helpfull nothing too much trouble. Singers woulf come right to fantadtoc voice and teeth great smile reception would sing me a little song nice touch
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Clare
The Gambia Experience
9 months ago
This is great to hear, we are so pleased you had a good stay at the wonderful and ever popular Senegambia.
Service from booking to returning back was second to none. Easy check in at airport. Was through bag drop and passport control and into lounge all in 15 mins.
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Clare
The Gambia Experience
9 months ago
This is great to hear! We are delighted you enjoyed your stay and found everything to be of a high standard, this is exactly what we wish for our customers. I hope we can welcome you back sometime, thank you for the 5 stars.
The service was great, on an occasion haphazard, but charming nonetheless as the staff tried really hard to please.
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Clare
The Gambia Experience
9 months ago
I'm delighted to hear you found the staff friendly and helpful, they really do care about customer's comfort and enjoyment. I'm sorry you were disappointed with there being no alcohol free beers/spirits. All drinks are imported to The Gambia and are of a significant cost, therefore unless there is a higher demand for these, it is unlikely these will be made available, unfortunately. It is a valued comment however and something we will monitor. Thank you for your feedback.
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.