Staff at The Gambia Experience, went above and beyond to organise our vacation after our original hotel allowed us to book on line, but then informed us that the reservaton was decline as the hotel...
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Product reviews
Clare
The Gambia Experience
4 months ago
We are sorry to hear you were disappointed with the food. Customer's varying food preferences make it difficult to comment, however we appreciate your feedback on this. It is true to say Kombo Beach has undergone renovations over different stages and everything is nearing to completion now with disruption at a minimum. Thank you for taking the time to leave an honest review.
Service at the airport was quite good and the journey to the hotel comfortable in an air conditioned coach. Pity they are all Chinese..... For those of us that have been many times the information...
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Product reviews
Clare
The Gambia Experience
4 months ago
We appreciate your honest view that takes into account that this is indeed Africa, a 3rd world country that does not have the means as many other locations across the globe. But what they do offer is wonderful - from amazing staff who will go above and beyond, to wonderful surroundings teeming with wildlife. A true gem.
Date of purchase: 20/01/2026
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Trusted Customer
Feefo Verified
5 months ago
In general, very good. Cleaners, restaurant staff and pool attendants were so nice as was the nice guy who was in charge of the gym.
Product reviews
Clare
The Gambia Experience
4 months ago
It is not uncommon for hotels to have issues with their hot water supply in The Gambia unfortunately, but I am delighted that all other aspects of your stay you enjoyed.
Carla was outstanding as she was so knowledgeable about Senegal and very patient in finding just the right place for us to stay.
The whole booking experience was smooth and efficient.
Product reviews
Clare
The Gambia Experience
4 months ago
Wonderful! I am so happy to hear your stay met everything you were looking for, what more could you want! Thank you so much for taking the time to leave a great review.
Terrible I keep trying to explain about the building site the staff and the hot water etc but it keeps clearing when I send it to you??
Product reviews
Clare
The Gambia Experience
4 months ago
This is a shame to hear and we are very sorry this was your experience. I do hope you raised these issues in resort as our representatives are always on hand to assist you. We are sorry things didn't go well for you on this occasion but I hope there were some elements of your stay you were able to enjoy.
Date of purchase: 30/01/2026
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Doctor Lockwood
Feefo Verified
GBR
5 months ago
What Doctor Lockwood said about The Gambia Experience:
9/10 very good. Just the odd hiccup - late meals, wrong drinks served. All swiftly resolved/ compensated.
Product reviews
Clare
The Gambia Experience
4 months ago
Thank you for your comprehensive review and it does sound like you had a wonderful time. Ocean Bay continues to be a popular choice for so many of our customers and it is easy to see why. We appreciate your comments and thank you for the 5 stars.
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.