The work progressed to a suitable level till conclusion but initially communication was intermittent with third parties also having difficulty in communicating.
However overall the work progressed...
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Trusted Customer
Feefo Verified
11 months ago
Lack of communication. Fobbed off. Unhelpful the week of the move
Not good
Zoe
Sequence Home Conveyancing
11 months ago
Thank you for your feedback. We're sorry for the inconvenience and we will ask that the firm use this to improve communication and support.
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MC
Miss Shanice Clark
Feefo Verified
Nottingham
11 months ago
What Miss Shanice Clark said about Sequence Home Conveyancing:
Very happy with my experience
Sally McBride has been a pleasure throughout my moving process, she has been efficient at responding and worked with me towards the date I wanted to complete by. I would recommend using sequence and...
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Trusted Customer
Feefo Verified
11 months ago
Poor communication always chasing up
Zoe
Sequence Home Conveyancing
11 months ago
Sorry to hear about your experience. We appreciate your feedback and will work on improving our communication and service.
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MM
Mr Sabah Meshi
Feefo Verified
Barnsley
11 months ago
What Mr Sabah Meshi said about Sequence Home Conveyancing:
Very good, very helpful always answering the phone I am very happy with the service yes I would use it again
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MT
Mr Adrian Tweed
Feefo Verified
11 months ago
What Mr Adrian Tweed said about Sequence Home Conveyancing:
Great customer service
Great communication throughout, constant updates even when awaiting other party. process made simple and explained throughout, made process stress free. Great service provided by Rachel.
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Mrs Brigid Mary Ellen Brady
Feefo Verified
SWINDON
11 months ago
What Mrs Brigid Mary Ellen Brady said about Sequence Home Conveyancing:
Great Solicitor felt at easy
SONIA MASIH solicitor was very helpful answered every question would highly recommend her she was very good at explaining every thing
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Mr Jason Robins
Feefo Verified
southampton
11 months ago
What Mr Jason Robins said about Sequence Home Conveyancing:
Avoid
Overall poor service, especially when it mattered. Communication is poor or non existent. Which made the process very stressful. Had to get senior management involved to x the line .
Zoe
Sequence Home Conveyancing
11 months ago
We’re sorry to hear you had a difficult experience. Your feedback is important, and we’re addressing the issues you raised to ensure better service going forward.
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MM
Mr Ricky Martin
Feefo Verified
Grantham
11 months ago
What Mr Ricky Martin said about Sequence Home Conveyancing:
I would never use again very stressful unhelpful
Keen to start..absolute nightmare in the end..26 weeks to move into an empty flat..last day did not receive the keys till 3pm basically I was homeless with items still in my old flat..transferred the...
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Zoe
Sequence Home Conveyancing
11 months ago
Thank you for your feedback.
We're really sorry to hear about your experience, we will pass your comments to the firm and ask them to review what went wrong to prevent it from happening again.
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MS
Mr Boris Stefanov
Feefo Verified
Loughborough
11 months ago
What Mr Boris Stefanov said about Sequence Home Conveyancing:
Purchasing a new flat in Loughborough.
Very professional and helpful team from Coventry office.
Special Thanks to Rachael and Lauren!
Thank you!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.