Poor communication- had to chase progression of conveyancing via Estate Agents. Important documents were delayed to solicitors office due to lack of reception staff.
Zoe
Sequence Home Conveyancing
8 months ago
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We’ll forward your comments to the firm and ask that they review their processes to ensure better communication and support in the future.
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Trusted Customer
Feefo Verified
8 months ago
Disappointed
Slow and disorganised, it took on average about a month to receive the responses to our enquiries and about 3 months to receive the results about the searches.
Zoe
Sequence Home Conveyancing
8 months ago
Thank you for your feedback. We're sorry communication fell short and will ask the firm to take steps to improve this in future.
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Trusted Customer
Feefo Verified
8 months ago
Great service
Really great service,process moved quickly but was kept informed throughout,always available on the phone when I had a question,it was very helpful that it was a set price as there was a problem...
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Trusted Customer
Feefo Verified
8 months ago
Great service
Friendly,professional,I was kept informed throughout the whole process,if I rang with an enquiry my call was returned promptly
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Trusted Customer
Feefo Verified
8 months ago
Excellent service at a difficult time
Very efficient, prompt, proactive and polite. Excellent customer service and legal knowledge, all bases covered quickly and informatively.
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Trusted Customer
Feefo Verified
8 months ago
Terrible service.
I wouldn't use them again, that's for sure. I would strongly advise you to get your own solicitors and not take advice from agents.
Zoe
Sequence Home Conveyancing
8 months ago
Thank you for your feedback. We're sorry to hear you were disappointed and appreciate your honest advice. We'll use this to improve our service.
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Trusted Customer
Feefo Verified
8 months ago
Will use again
Small hiccups at the start, but what turned into quite a complicated sale, Mel Bridges was superb at keeping me up to date and pushing things forward. Will use again!
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MO
Mr Ronald Obodai
Feefo Verified
8 months ago
What Mr Ronald Obodai said about Sequence Home Conveyancing:
Very good efficient company. I would recommend to everyone
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Trusted Customer
Feefo Verified
8 months ago
Overall satisfactory
The work progressed to a suitable level till conclusion but initially communication was intermittent with third parties also having difficulty in communicating.
However overall the work progressed...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.