How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sequence Home Conveyancing Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,736 reviews

Trusted Customer

Feefo Verified

1 year ago

Excellent service

Very good, they kept me informed of progress and when things slowed down they chased my purchaser's solicitors.

Mr Sam Percival

Feefo Verified

Northwich

1 year ago

What Mr Sam Percival said about Sequence Home Conveyancing:

Terrible experience

There was a total lack of communication or updates. When there was any communication it was incorrect an example being we were told our solicitor had all documentation needed only for a week later to...

Zoe

Sequence Home Conveyancing

1 year ago

We’re really sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Your feedback is important, and we’ll be addressing the communication issues you raised to ensure this doesn’t happen again. Thank you for sharing your concerns.

Miss Debra Moon

Feefo Verified

1 year ago

What Miss Debra Moon said about Sequence Home Conveyancing:

Paige was efficient, patient and dedicated. Excellent service

Trusted Customer

Feefo Verified

1 year ago

Amazing 👍

Amazing im truly thankful for all the hardwork and effort that has been put in. Ebony went above and beyond

Mr Roston Monarch Fernandes

Feefo Verified

1 year ago

What Mr Roston Monarch Fernandes said about Sequence Home Conveyancing:

Ryan was very helpful explaining the details and keeping in loop whenever required

Mr Anthony Robinson

Feefo Verified

Chesham

1 year ago

What Mr Anthony Robinson said about Sequence Home Conveyancing:

Good communications

Very helpful. I was concerned about having 2 flats for a while and so chose an online solicitor. Fortunately I have a printer/scanner which was essential. Alex was always willing to discuss progress...

Mr Nicholas Hill

Feefo Verified

Cambridgeshire

1 year ago

What Mr Nicholas Hill said about Sequence Home Conveyancing:

Excellent customer service and great communication

We received excellent service from beginning to end in what proved to be a difficult and long purchase, great communication and very easy to deal with either by phone or email, always happy to help...

Trusted Customer

Feefo Verified

1 year ago

Rubbish

Very little communication, we were asked to do simple searches ourselves that they should have been doing considering how much they were paid

Kirsty

Sequence Home Conveyancing

1 year ago

Thank you for your feedback. We're sorry to hear you were disappointed and appreciate you bringing this to our attention. We take your comments seriously and will review how we communicate and support our clients to ensure better service moving forward.

Mr Melvyn John Beaumont

Feefo Verified

Halifax

1 year ago

What Mr Melvyn John Beaumont said about Sequence Home Conveyancing:

Friendly and professional

Mr Joe Wright

Feefo Verified

Melton Constable

1 year ago

What Mr Joe Wright said about Sequence Home Conveyancing:

Upsellers and inefficient

Scammers, it was a long process. Poor communication throughout and upsold insurance

Kirsty

Sequence Home Conveyancing

1 year ago

We're sorry to hear about your experience. This isn’t the level of service we aim to provide. We take your feedback seriously and will be reviewing our processes to ensure clearer communication and a smoother experience in the future.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo