One or two minor hiccups i.e. additional charges being added to the a/c in error, but they were resolved and overall the service was both professional and courteous
Scotts Castle Holidays
Scotts Castle Holidays
12 years ago
Many thanks for your feedback and great that you had a fantastic time at the castle, shame we couldn't guarantee some sunshine for you!
We are pleased that you found our service helpful and any queries were resolved quickly for you. Please don't hesitate to get in touch if we can be of help with any future trips that may be on the cards, we would be delighted to assist.
Scotts Castle Holidays
Many thanks for your lovely feedback, following your family holiday at the castle. Please do not hesitate to get in touch if we can help with any future trips to Scotland, we would also be happy to apply your Loyalty Discount to your next booking with us.
Scotts Castle Holidays
Staff couldn't do enough for you, always replied to any queries
Scotts Castle Holidays
Scotts Castle Holidays
12 years ago
Many thanks for your comments, we are delighted to hear that you enjoyed your second trip to Craiglea Lodge and we hope to be of help with your future plans.
Scotts Castle Holidays
The booking process and payments was very easy and straightforward.
On the downside one of our party cut her toe badly as there was a large shard of broken glass in the pool!
In the kitchen one of...
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Scotts Castle Holidays
Scotts Castle Holidays
12 years ago
Thank you for your feedback and we are pleased you found the pool to be warmer than last time. A full on-site review is being carried out later this month and your comments have been noted and will form part of the inspection - so improvements can be made accordingly. There are strict rules about glass in the swimming pool area, so without knowing the details on this it is difficult to comment. Please don't hesitate to get in touch with us if we can help with any future trips and remember to claim your loyalty discount next time.
Scotts Castle Holidays
Thank you for your feedback, great that you found our service helpful!
It's always nice hearing happy holiday stories and please don't hesitate to contact us again in the future if you would like to book again. We also offer a Loyalty Discount scheme now too! (T & C's apply)
Scotts Castle Holidays
Great online facility for managing your own booking/account. Clear details about how to access property.
Positives: The house itself was in a lovely location and had a good layout. With three...
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Scotts Castle Holidays
Scotts Castle Holidays
12 years ago
Thank you for your feedback. A full on-site review is being carried out later this month and your comments have been noted and will form part of the inspection - so improvements can be made if required. In fact if you have any other details regarding the whereabouts of any sharp edges in the swimming pool, please contact the Property Dept - and it can be drained and dealt with immediately. Everyone booking with Scotts Castle Holidays always get the contact details of the housekeeper or owner, and if need be can contact the agency during their stay to discuss any matter that may need resolving. Please don't hesitate to get in touch with us if we can help with any future trips and remember to claim your loyalty discount next time
Scotts Castle Holidays
Easy booking system, polite people to deal with, enjoyed the returning discount scheme
Scotts Castle Holidays
Scotts Castle Holidays
12 years ago
Thank you for your feedback and we are pleased you found the pool to be warmer than last time. A full on-site review is being carried out later this month and your comments have been noted and will form part of the inspection - so improvements can be made accordingly.
Please don't hesitate to get in touch with us if we can help with any future trips and remember to claim your loyalty discount next time!
Scotts Castle Holidays
Thank you for your feedback and we are pleased you thought it was a fantastic place and want to go back again. Please don't hesitate to get in touch with us if we can help with any future trips and remember to claim your loyalty discount next time!
Scotts Castle Holidays
Thank you for your feedback and we are pleased you had a fantastic time. Whilst what is available in the the bathrooms is advertised, we appreciate that there is a fine line between "character" and "tired". All comments are passed on to the management of the lodge, which may influence their plans for any upgrading within the house.
Please don't hesitate to get in touch with us if we can help with any future trips and remember to claim your loyalty discount next time!
Scotts Castle Holidays
The company offered always help and friendly advice. The service was excellent!
Thank you!
Scotts Castle Holidays
Scotts Castle Holidays
12 years ago
Thank you for your positive feedback, we are delighted to have been able to assist with your celebratory trip and its great that you all enjoyed your holiday!
Please don't hesitate to get in touch with us if we can help with any future trips and remember to claim your loyalty discount next time!
Scotts Castle Holidays
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.