Friendly and helpful; everything was ready for us when we needed it.
Amy - Customer Service Team
Scotts Castle Holidays
11 years ago
Great you found our service helpful and friendly during the booking process.
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
11 years ago
Thanks for your great feedback and its lovely to hear you enjoyed your stay in this quirky dovecot! We would be delighted to assist with your next trip!
Everything worked as or above agreement and expectations
Naomi - Customer Services Team
Scotts Castle Holidays
11 years ago
So pleased we could of helped with your plans and we hope to help again sometime. Don't forget a loyalty discount awaits your group should you ever like to re book with us!
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
11 years ago
Lovely to hear you found the castle clean and fresh, it sounds like you all enjoyed your stay!
We experienced great service. Very nice people on the phone. My only complaint: we have been notified that payment can have extra costs from banks outside the UK. But no amount was given. So we...
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Naomi - Customer Services Team
Scotts Castle Holidays
11 years ago
It was a pleasure to of helped with your holiday plans, lovely to hear that you found our service great. I am sorry you found bank charges to be excessive, unfortunately we have no control over external charges brought by banks and third party providers, but we can accept payment by sterling cheque or debit card, which do not attract a fee, hope this helps. Look forward to helping with future holiday plans.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
11 years ago
So pleased to hear that you enjoyed the lodge and its stunning views! Great to hear that the minor leaks were dealt with promptly and overall you had a perfect stay! We hope we may be able to welcome you back, don't forget to claim your loyalty discount next time!
Date of purchase: 16/05/2015
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Scottish Borders
11 years ago
What Trusted Customer said about Scotts Castle Holidays:
it was easy to contact the house keeper prior to arrival, and when we arrived we were shown around fine. There was a nice welcome pack for both humans and dogs! Bev who showed us around was on hand...
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Amy - Customer Service Team
Scotts Castle Holidays
11 years ago
Great to hear the estate manager Bev was welcoming and looked after your group well during your stay, sounds like you had a fantastic holiday!
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
11 years ago
Thanks for your fab comments and sounds like another lovely break was had by all! It’s great to hear your guests ( and the dogs! ) also made the most of all the lovely walks nearby and that the house was well equipped for your party.
We found Scotts Castle Holidays to be very friendly and efficient. They made the whole experience easy.
Amy - Customer Service Team
Scotts Castle Holidays
11 years ago
Thanks for the feedback, great you found our service helpful with the holiday planning!
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
11 years ago
Sounds like you all had a wonderful stay in this beautiful sixteenth century castle, I’m sure your group will have some happy memories from the holiday!
Scotts Castles was very good at communicating with us throughout the whole process as well as afterwards. Will definitely use them again in the future. Easy to use website
Naomi - Customer Services Team
Scotts Castle Holidays
11 years ago
So pleased to hear that you would consider booking through us again in the future, we would be delighted to help! Thank you for your comments!
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
11 years ago
Excellent to hear you all enjoyed your stay that much you didn't want to leave this beautiful country house ! Please don't hesitate to get in touch with us again if you ever wish to return.
Booked through Scotts Castle Holidays - staff very efficient and helpful.
Naomi - Customer Services Team
Scotts Castle Holidays
11 years ago
Great you found our service efficient and helpful, we would love to assist with any future trips you may have planned, to visit Scotland again!
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
11 years ago
Sounds like an amazing time was had by all at this fabulous converted church! Pleased to hear you found the property warm and well equipped for your party size. If you would ever like to re book again please don't hesitate to get back in touch!
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
