The service was very simple, precise, quick and friendly. I would certainly look to use this service again and would definitely recommend also.
With good info being given in very timely fashion and...
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Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Thank you for your excellent feedback, we are delighted that you found our booking process quick and simple and also our service helpful, from start to finish. We hope to hear from you again in the future, if you plan any more trips!
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Sounds like a excellent time was had by all at this lovely Holiday House! Great you found the house well equipped, warm and spacious. Hopefully the housekeeper was able to help with the minor queries onsite, being the main point of contact I am sure they were able to assist with this quite promptly for you.
We look forward to hearing from you again in the future, don't forget to claim your loyalty discount next time!
Efficient, accessible and charming at all times. Full marks!
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Perfect! Thank you very much for such fantastic comments regarding your service!
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Sounds like you had a lovely welcome upon arrival, I’m sure the log fire made the house nice and cosy during your holiday! Great that you found the accommodation spacious and comfortable for your group, and that you would recommend this property. Your feedback has been passed on to the owners of the property, and we would be very happy to help with any future holiday plans!
It was generally very good but as below was disappointed about the slow return of the housekeeping deposit.
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Many thanks for your feedback, we do offer our apologies that over the festive period your deposit was returned one day later than expected. Upon request we are always very happy to contact an owner to request if the amount can be returned earlier than usual. It was great to help with your holiday plans and if we can help plan your next get together don’t forget we do also offer a loyalty discount for returning visitors!
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Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Great to hear you found this beautiful country house comfortable and spacious, sounds like everyone had a great time and I’m sure the lovely open fires made the living rooms cosy for the Christmas break! We would be delighted to welcome you back again in the future.
Date of purchase: 28/12/2015
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
Excellent communication from initial enquiry through to key hand over. Simple, easy to use & well structured online payment system. Overall, can highly recommend Scotts Castle.
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Thanks so much for the lovely feedback regarding our service, it was great to help with your holiday plans and we would be delighted to welcome you back again in the future!
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Glad to hear you found this beautiful farmhouse comfortable and well equipped for your holiday, we agree the location is perfect and the views across the loch are fantastic!
The Scotts Castle Holidays team were extremely efficient and also gave a friendly personal service. Any queries were dealt with immediately and the team were always happy to talk on the phone.
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Many thanks for the excellent feedback regarding our service. It was lovely to help with your holiday plans, and great that you found our team friendly and efficient! We would be delighted to assist with any future plans for another get together!
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Thank you very much for such lovely feedback, great to hear you found this charming country house comfortable and spacious. Sounds like the games room was a big hit, we agree it is perfect for keeping all the group entertained on a Wintry day! All feedback is very much appreciated and your comments have been passed on to the owner of the house. It’s nice to hear the housekeeper was also to hand during your stay and we would be delighted to welcome you back again in the future.
Date of purchase: 27/12/2015
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
We were welcomed with fresh flowers, Xmas Gifts and a bottle of my preferred single malt. Glenn started a very large log fire and we felt right at "Home" in short order. The rooms were immaculately...
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Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Wow it sounds like you had a fantastic welcome at Dalmore House, it’s lovely to hear the holiday was all you hoped for and that you found the accommodation comfortable and well equipped. I’m sure you have lots of happy memories from your stay and we would be delighted to welcome you back again in the future!
Product reviews
Date of purchase: 03/01/2016
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
service très professionnel, précis. Nous n'hésiterons pas à repasser par eux si l'occasion se présente, et à les recommander.
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Many thanks for your lovely comments, glad you found our service professional and it was great to help with your trip to Scotland.
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Great to hear you had an enjoyable stay and that the house was well equipped for your family. We agree, the property is in such a lovely spot and the cosy kitchen is perfect for cooking up a feast!
Date of purchase: 03/01/2016
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
Prompt responses to queries, very polite and very accommodating. Helpful, value returning customers which is lovely. I have no complaints and no negatives. Would definitely use again and recommend.
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Thank you for the lovely feedback for our service. Great that you found our team helpful and polite, please don’t hesitate to get back in touch if we can assist with any future holiday plans!
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
Sounds like another lovely stay was had by all at this beautiful castle! Glad that you found the accommodation spacious and well laid out, this is such a perfect property for a large get together and we would be delighted to welcome you back again for another Hogmanay!
Date of purchase: 03/01/2016
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
Fabulous to hear you found our service excellent, please don't hesitate to get in touch with us again in the future.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Sounds like an amazing time was had by all at this magical, authentic castle and you all had a great New Year! Glad the owners were to hand for any questions and queries, should you wish to book again don't forget Scotts Castles offer a loyalty discount, so be sure to claim this next time!
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
