Scotts Castle Holidays is no longer an active Feefo customer
Displaying all 1,025 reviews
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Scotts Castle Holidays:
The booking service was very good we would recommend you to friends and family to use
Kerrie - Customer Service Team
Scotts Castle Holidays
8 years ago
Thanks for your review, it’s really nice to hear you found the service good and would recommend us.
Product reviews
Kerrie - Customer Service Team
Scotts Castle Holidays
8 years ago
Thanks for your comments, So pleased to hear you have a great time at this comfortable retreat, If we can help in the future and tempt you back don’t forget we offer a loyalty discount to our Scotts guests.
Date of purchase: 11/08/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Scotts Castle Holidays:
Everything was very smooth.
Kerrie - Customer Service Team
Scotts Castle Holidays
8 years ago
Thank you for your review, I’m glad you found the process smooth.
Product reviews
Kerrie - Customer Service Team
Scotts Castle Holidays
8 years ago
It’s great to hear you found the house clean and well equipped, departure guidance is given to ensure a smooth handover, but thanks for your comments we will pass these onto the owner, look forward to welcoming you back to Scotts in the future.
Date of purchase: 12/08/2017
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Trusted Customer
Feefo Verified
9 years ago
Yes would use again. Clear and helpful communication
Kerrie - Customer Service Team
Scotts Castle Holidays
8 years ago
Thank you so much for your lovely review, I am so glad to hear you found the communication clear and helpful and we hope to be of assistance in the future.
Product reviews
Kerrie - Customer Service Team
Scotts Castle Holidays
8 years ago
I am delighted to hear that you have high praise for the house, facilities and arrangements. We will pass your additional comments onto the housekeeper, don’t forget we offer a loyalty discount our returning guests, look forward to welcoming you back. * T&Cs apply
Date of purchase: 29/07/2017
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Scotts Castle Holidays:
The procedure was not clear
Kerrie - Customer Service Team
Scotts Castle Holidays
8 years ago
Many thanks for your review, I’m very sorry you struggled with our online procedure, if we had known we would have stepped in to help, we offer an secure online payment facility, or you can call us and we can process your booking over the telephone, whichever is easier for you, look forward to welcoming you back to Scotts in the future.
Product reviews
Kerrie - Customer Service Team
Scotts Castle Holidays
8 years ago
Thank you for your review and we are glad to hear you found this traditional holiday house welcoming and well equipped, we will pass your additional comments onto the owner/housekeeper for their attention, look forward to welcoming you back to Scotts in the future.
Date of purchase: 29/07/2017
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Trusted Customer
Feefo Verified
9 years ago
Booking service good, customer service slightly less so.
Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Many thanks for your comments, we're glad you found our booking service good. I understand you've been in touch with our team and look forward to hopefully welcoming you back in the future.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
We're sorry to hear that you felt that expectations were not met on this occasion. We understand that you've been in touch with our Property Manager and your concerns have been addressed with the owner, with action being taken where appropriate. Thank you for your feedback, which is always valued to ensure improvements are made where possible.
Date of purchase: 15/07/2017
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Scotts Castle Holidays:
Excelllent helped us to agree extra child place with no fuss
Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Thanks so much for your comments, always happy to help facilitate extra things where possible. Please don't hesitate to contact us again in the future.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Thank you for your feedback, although the weather wasn't so great it sounds like you had a perfect stay at this large holiday house, making the most out your stay with fun and games inside! We look forward to welcoming you back in the future.
Date of purchase: 27/07/2017
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Trusted Customer
Feefo Verified
Dunbar
9 years ago
What Trusted Customer said about Scotts Castle Holidays:
All queries were dealt with promptly, either by e-mail or telephone, especially when we had a change of guests throughout the week. They were also helpful with suggesting caterers to hire for a...
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Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Many thanks for your feedback, great to hear you found our service prompt and helpful - we hope to be of assistance again in the future.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Thanks for all of your comments, we'll ensure these are passed on! It sounds like everyone had a great time at this impressive mansion overall, making the most out of the spacious house and grounds on offer. Glad you managed to arrange the croquet as planned and that the dishwasher was replaced swiftly by the owners.
Should you ever wish to book with us again, don't forget we offer a loyalty discount for returning groups at our Scottish properties.
Date of purchase: 15/07/2017
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Scotts Castle Holidays:
Tower house was interesting to stay in. Only problem was the caretaker's dogs. Dogs were nice and friendly but they barked throughout the night on all three nights of our stay right next to the tower...
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Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Thank you for your feedback and notifying us about the dogs, we have contacted the owner about this to ensure all is ok for future guests. Great to hear you had an interesting stay at this unique property!
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Thank you for your comments. All rates are agreed with the owners and we do feel this is one of the best value-for-money options for a self catered, castle stay and it would be difficult to find an authentic castle to stay in for less. However many thanks for your feedback which is always reviewed and taken on board.
Date of purchase: 16/06/2017
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Scotts Castle Holidays:
All was super
Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Perfect we're delighted to hear and hope to help again!
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Thanks for your comments, perfect you all had an amazing time!
Date of purchase: 08/07/2017
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Scotts Castle Holidays:
The booking process was very simple and easy to navigate. No problems at all
Kerrie - Customer Service Team
Scotts Castle Holidays
9 years ago
Thank you very much for your feedback, it’s great to hear you found the booking process simple and straightforward. We look forward to welcoming you back to Scotts Castle Holidays soon, and don’t forget of our properties offer a loyalty discount! T&Cs apply
Product reviews
Kerrie - Customer Service Team
Scotts Castle Holidays
9 years ago
Fabulous news - So glad that you enjoyed the Castle and the hosts, I hope we can tempt you to another fantastic property in the future, also don’t forget to mention our loyalty discount when you book with us next time! T&Cs apply
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
