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Santa's Lapland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 362 reviews

James

Feefo Verified

Carrickfergus

6 years ago

What James said about Santa's Lapland:

Excellent friendly service from a very knowledgable advisor

Yes

Date of purchase: 29/11/2019

Trusted Customer

Feefo Verified

6 years ago

Very friendly and helpful.

Date of purchase: 21/11/2019

Darren

Feefo Verified

6 years ago

What Darren said about Santa's Lapland:

Not a great experience

Answer my questions about excursions booked with a degree of knowledge and understanding as they haven’t (and still haven’t as have email reply waiting)

Stu

Santa's Lapland

6 years ago

I apologise that our staff weren't able to answer all of your specific questions at the time of booking. In terms of not replying to your email, I can only assume that we are awaiting some answers before sending our response. If at the time of reading this, you have still not received a response I would suggest calling our pre-departure team who will be able to give you an update on the status of your enquiry.

Date of purchase: 13/11/2019

Trusted Customer

Feefo Verified

6 years ago

Very helpful and knowledgeable

The customer service agent was very helpful and gave good advise on the trip. What I should expect

Date of purchase: 08/11/2019

Paul

Feefo Verified

6 years ago

What Paul said about Santa's Lapland:

Time to start Xmas

Very good, nice web site. Easy understanding of pricing. Could do with more pictures especially ones involving Santa and the rides with kids.

Date of purchase: 07/11/2019

Catherine

Feefo Verified

6 years ago

What Catherine said about Santa's Lapland:

Amazingly supportive and knowledgeable staff!

Staff went above and beyond any expectations I may have had helping me book our trip. As a single parent to a little girl, I was really nervous about going abroad with her, but I was put totally at...

Date of purchase: 06/11/2019

Karen

Feefo Verified

6 years ago

What Karen said about Santa's Lapland:

Fantastic service

Great from beginning to end

Date of purchase: 06/11/2019

Nicholas

Feefo Verified

6 years ago

What Nicholas said about Santa's Lapland:

Excellent informed feedback about the trip and activities during the stay.

I asked a lot of questions about the activities in order to try and tailor the trip and we got helpful and informed replies. It was clear the the respondents had experienced the trip for themselves...

Date of purchase: 29/10/2019

Jayne

Feefo Verified

6 years ago

What Jayne said about Santa's Lapland:

I was happy with the service of my agent at Freedom personal travel advisors and didnt want to deal direct with the operator

Harry

Santa's Lapland

6 years ago

Thank you for your lovely comments regarding your travel agent.

Date of purchase: 17/10/2019

Cathy

Feefo Verified

Dwygyfylchi

6 years ago

What Cathy said about Santa's Lapland:

Enjoyable experience

Friendly, helpful call handlers

Date of purchase: 21/10/2019

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