How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Santa Claus Trips Reviews | Customer Service Reviews for https://www.feefo.com/reviews/santa-claus-trips | Feefo

Displaying all 1,226 reviews

Ms Dunning

8 months ago

Date of purchase: 14/12/2024

What Ms Dunning said about Santa Claus Trips:

Fantastic service

Absolutely fantastic service - very responsive and informative Brilliant range of breaks to choose from and most definitely something to suit all

Paula Hume

Santa Claus Trips

8 months ago

Dear Ms. Dunning, Thank you for your five star review. We appreciate you taking the time to share your thoughts and we are delighted that you were able to find your perfect trip from the range we offer. Have a wonderful day trip to Lapland when the time arrives. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

See full customer review

Mr Wood

Sandy

8 months ago

Date of purchase: 12/12/2024

What Mr Wood said about Santa Claus Trips:

Simple Process

Excellent service, very responsive to many questions, provided option and simplified the process

Paula Hume

Santa Claus Trips

8 months ago

Dear Mr Wood Thank you for your five star review. We appreciate you sharing your experience of our service and are pleased to hear the process from quote option to booking your trip flowed smoothly. Have a wonderful time in beautiful Saariselkä when the time arrives. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

See full customer review

Miss Cameron

8 months ago

Date of purchase: 12/12/2024

What Miss Cameron said about Santa Claus Trips:

Brilliant

Very friendly and helpful. Made the whole process easy and stress free.

Paula Hume

Santa Claus Trips

8 months ago

Dear Miss Cameron Thank you for your review. We appreciate you sharing your experience of our service and wish you and your party a wonderful day in Lapland when the time arrives. Kind Regards, Paula Hume Lapland Sales Coordinator Santa Claus Trips

See full customer review

Mrs Wilson

Hull

8 months ago

Date of purchase: 12/12/2024

What Mrs Wilson said about Santa Claus Trips:

Magical experience

Very helpful quick and efficient, tried to get us the best value when we couldn’t book a single cabin. Rang back quickly as promised.

Paula Hume

Santa Claus Trips

8 months ago

Dear Mrs. Wilson, Thank you for the 5 star review for our service. We appreciate you taking the time to share your positive experience with us. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

See full customer review

Mrs Byram

Huddersfield

8 months ago

Date of purchase: 05/12/2024

What Mrs Byram said about Santa Claus Trips:

Very good, came up with what I wanted for the family

Paula Hume

Santa Claus Trips

8 months ago

Dear Mrs. Byram, Thank you for your review of our service. We appreciate you sharing your experience with Santa Claus Trips. Enjoy Saariselkä when the time arrives. Kind regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

See full customer review

Trusted Customer

8 months ago

Date of purchase: 07/12/2024

Extremely helpful and friendly. Made sure we had the best price.

Paula Hume

Santa Claus Trips

8 months ago

Good Evening Thank you for your five star review. I am delighted to hear you found our team helpful and friendly and we appreciate you sharing your experience. Kind Regards, Paula Hume Lapland Sales Coordinator Santa Claus Trips

See full customer review

Mrs Harvey

9 months ago

Date of purchase: 02/12/2024

What Mrs Harvey said about Santa Claus Trips:

I dealt with a lady called Amanda from the beginning and she was so helpful, informative and friendly whilst also being professional. Managed to book our dream holiday easily. Thank you

Paula Hume

Santa Claus Trips

8 months ago

Dear Mrs Harvey, Thank you for sharing your experience with us. We appreciate your feedback and the 5 stars for our service. I will be sure to share your kind words with Amanda. We hope you have a fantastic trip to Saariselkä when the time arrives! Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

See full customer review

Trusted Customer

9 months ago

Date of purchase: 26/11/2024

Great customer service

After booking the trip I had a few problems with it all but a lovely lady called Steph called me up and managed to resolve all the issues I had regarding this and even put a cherry on top aswel as...

Read all

Steph

Santa Claus Trips

9 months ago

Thank you very much for your time over the last couple of days, it was a pleasure speaking with you. I am very pleased that we managed to come to a satisfactory resolution and I hope that you all have a wonderful visit to Lapland when it comes. Kind Regards, Steph Mundy Santa Claus Trips

Trusted Customer

9 months ago

Again thank you Steph for your help and resolving the issue. Merry Christmas 🎄

See full customer review

Mrs Cole

9 months ago

Date of purchase: 25/11/2024

What Mrs Cole said about Santa Claus Trips:

Very helpful, explained exactly what was included and gave options

Paula Hume

Santa Claus Trips

8 months ago

Dear Mrs Cole, Thank you for your review of our service and also the 5 star rating. We appreciate you sharing your experience with us. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

See full customer review

Mrs Day

Redcar

9 months ago

Date of purchase: 20/11/2024

What Mrs Day said about Santa Claus Trips:

Very helpful

Speedy and helpful service, responded to queries straight away

Paula Hume

Santa Claus Trips

8 months ago

Dear Mrs Day Thank you for your feedback. We appreciate you sharing your experience with us. Kind Regards Paula Hume Santa Claus Trips

See full customer review

Not received a review invite?

About Santa Claus Trips

We are the Lapland holiday experts! Visit Santa Claus in his Arctic home on one of our unforgettable trips. Contact us for all the latest Lapland Holiday special offers including: Free and half price child places, free half board for children, grandparent discounts and low deposits.

Read all

0800 091 4139

3rd Floor, Sterling House, 20 Renfield Street, Glasgow, Lanarkshire, G2 5AP, United Kingdom