How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 11,140 reviews

Trusted Customer

Feefo Verified

1 year ago

Booked through sandals select. Email system is dreadful, delays in responding, any questions resulted in further delays. Phoned several time but unable to speak to anyone straight away and had to be...

Charlie

Sandals Resorts

1 year ago

Hi, Thank you for sharing your feedback. We're sorry to hear the booking process wasn’t as smooth as it should have been. We’ll be sure to pass your comments along to the relevant team for review, so they’re aware and can work toward improving the experience. Many thanks, Sandals Resorts

Date of purchase: 25/06/2025

Mr Graham Fry

Feefo Verified

Seaford

1 year ago

What Mr Graham Fry said about Sandals Resorts:

2nd time booking through sandals and againntheybwere very helpful and price matched the cheapest offer I could find on the web...

Charlie

Sandals Resorts

1 year ago

Hi Graham, Thank you for sharing your feedback. We are delighted to hear you had a smooth booking process and were happy with the service provided. We can't wait to welcome you! Many thanks, Sandals Resorts

Date of purchase: 26/06/2025

ALISON BURTON

Feefo Verified

Kent

1 year ago

What ALISON BURTON said about Sandals Resorts:

Would never return

Terrible service most evenings at restaurants Staff clearly didn’t want to be there Waited over 45 mins for drinks in restaurants Even asked to bring glasses back that was on a table for them to...

Product reviews

Charlie

Sandals Resorts

1 year ago

Hi Alison, Thank you for your feedback. We're truly sorry to hear that you were unhappy with your Sandals experience. Please be assured that we will share your concerns with the relevant team members to ensure they are fully aware of your comments. If you haven’t already done so, we recommend reaching out to our Customer Service team at customerservice@sandals.co.uk, who will be happy to look into this further for you. Many thanks, Sandals Resorts

Date of purchase: 26/06/2025

Trusted Customer

Feefo Verified

1 year ago

Sandals Grande Antigua

Service was very good. Staff were very friendly and helpful.

Product reviews

Date of purchase: 26/06/2025

Christopher Evans

Feefo Verified

1 year ago

What Christopher Evans said about Sandals Resorts:

Great time

Great service and staff all just relax and enjoy yourselves

Product reviews

Date of purchase: 19/06/2025

Trusted Customer

Feefo Verified

1 year ago

Another dreamy stay in Ochi paradise

Amazing service. I think the only fault if I’m being picky is being seated for breakfast sometimes was slow and then you didn’t know whether to follow the lady or not ! One morning, another Manager...

Product reviews

Date of purchase: 23/06/2025

ALEXANDER ANDERSON

Feefo Verified

Glasgow

1 year ago

What ALEXANDER ANDERSON said about Sandals Resorts:

Sandals Barbados

Mixed service, some good, some average, some poor. Lack of training g and management oversight in some cases, especially in speciality restaurants .

Product reviews

Date of purchase: 20/06/2025

Theresa Stevens

Feefo Verified

Plymouth

1 year ago

What Theresa Stevens said about Sandals Resorts:

Sandals Jamaican Paradise

Sandals South Coast had the most incredible staff. Always a lovely greeting from whomever crossed our path. Nothing too much trouble, the hospitality of the Jamaican’s is second to none is this...

Product reviews

Date of purchase: 24/06/2025

Trusted Customer

Feefo Verified

1 year ago

First trip to Sandals. Booked again while there.

Service was fantastic, never wanted for anything. All the staff are friendly and attentive.

Product reviews

Date of purchase: 28/05/2025

Trusted Customer

Feefo Verified

1 year ago

Date of purchase: 13/06/2025

Not received a review invite?

View all media (4850)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Sandals Resorts Reviews

Sandals South CoastMore reviews of this product (464)View product websiteComparing our last visit this resort has gone seriously down hill Room in Italian village needed a serious refurb Damp in room every night Mould in bathroom Bathroom didn’t flush properly had to...Read more

Sandals Grande AntiguaMore reviews of this product (3,611)View product websiteVery nice resort, much bigger than I thought. I love love love the many cats around the resort, that was the best part. Our room was a bit dated and could do with a big refurb but everything else was...Read more

Sandals Royal BarbadosMore reviews of this product (2,809)View product websiteGreat time excellent staff great choice of restaurants pub with jack was excellent

Sandals OchiMore reviews of this product (1,902)View product websiteSecond time at Ochi in a butler villa and it didn’t disappoint. I’d say it had actually improved in terms of customer service. The butlers were amazing this time - not so last time. ALL staff looked...Read more

Sandals BarbadosMore reviews of this product (2,906)View product websiteResort excellent with top class facilities. Food very good in all restaurants except Kiimonos where we had a poor experience. We were celebrating 2 birthdays, table was not ready. 20 mins late, chef...Read more

Sandals South CoastMore reviews of this product (464)View product websiteAbsolutely loved South Coast. Up to the usual Sandals standards. Very clean and beautifully manicured gardens. The maintenance staff work hard to keep this little paradise perfect. The quiet pool in...Read more

Sandals BarbadosMore reviews of this product (2,906)View product websiteWhat a fantastic resort, loved the room, loved the layout of the resort and the staff are absolutely amazing, the food was of a quality that you would expect in a 5* restaurant. The beach and the...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?